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Patient Feedback Survey 2026

We value your feedback! Please take a moment to tell us about your experience at Central Clinic Alice Springs. Your honest answers help us improve our care and better serve our community. This survey is quick, confidential, and should only take around 10 minutes. Thank you for helping us grow!
Making an appointment and waiting to see a clinician at your last visit. Please rate each statement
1.Seeing the clinician of your choice
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
2.Getting an appointment for a time that suited you
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
3.The time you had to wait after you arrived at the clinic
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
4.Ease of parking
Excellent
Very Good
Good
Fair
Poor
N/A
Don't Know
5.The comfort of the waiting room
Excellent
Very Good
Good
Fair
Poor
N/A
Don't Know
6.Do you have any comments you would like to make about making an appointment and waiting to see a clinician?
Your experience with reception staff at your last visit, please rate each statement
7.Were welcoming upon your arrival
Excellent
Very Good
Good
Fair
Poor
N/A
Don't Know
8.Your needs were considered when making an appointment
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
9.They let you know about any delays while you were waiting
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
10.Do you have any comments you would like to make about your experience with reception staff at your last visit?
Your experience of the interpersonal skills of the clinician at your last visit, please rate each statement
11.Treated you with respect
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
12.Understood your personal circumstances
Excellent
Very good
Good
Fair
poor
N/A
Don't know
13.Had enough time to talk about the things that were important for you
Excellent
Very Good
Good
fair
poor
NA
Don't know
14.Made you feel comfortable
Excellent
Very Good
Good
Fair
poor
N/A
Don't know
15.Told you all you wanted to know about your condition
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
16.Do you have any comments you would like to make about your experience with clinical staff at your last visit?
Your experience of the way clinicians communicated with you at your last visit, please rate each statement
17.Helped you understand your medical condition
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
18.Involved you in decisions
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
19.Allowed you to have final choice about treatments
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
20.Do you have any comments you would like to make about the way clinicians communicated with you at your last visit?
Your experience of the information given to you by clinicians at your last visit, please rate each statement
21.The amount of useful information given about your condition
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
22.Information about how to take your medicines
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
23.Information about side effects of any treatment
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
24.Information about how to prevent future health problems
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
25.Do you have any comments you would like to make about the information given to you by clinicians at your last visit?
Your experience of privacy at your last visit, please rate each statement
26.Privacy in the waiting area
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
27.Privacy when you were examined
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
28.Being able to discuss personal issues that were sensitive
Excellent
Very Good
Good
fair
Poor
N/A
Don't know
29.Asked your permission before another clinician came to the appointment
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
30.Do you have any comments you would like to make about your experiences of privacy at your last visit?
Your experience of the way your clinician worked with other healthcare professionals at your last visit
31.Knew your medical history at the clinic
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
32.The clinician was aware of advice you had received from other health professionals
Excellent
Very Good
Good
fair
Poor
N/A
Don't know
33.Gave you options for specialists or other health providers you need to see
Excellent
Very Good
Good
Fair
poor
N/A
Don't know
34.Allowed you to have the final choice about which other professionals to see
Excellent
Very good
Good
Fair
Poor
N/A
Don't know
35.Gave the right amount of information to other healthcare professionals
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
36.Do you have any comments you would like to make about the way your clinician worked with other healthcare professionals at your last visit?
Thinking about your experience with the general practice over the past year, please rate each statement
37.Suitability of clinic opening hours
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
38.Being able to see the doctor of your choice
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
39.Information about where to get medical care when the clinic is closed
Excellent
Very Good
Good
Fair
Poor
N/A
Don't know
40.Do you have any comments you would like to make about your experience with the general practice over the last year?
41.If you could change one thing about the practice, what would you change?
Some things about you
42.Do you identify as;
43.Do you consider yourself to be of Aboriginal and/or Torres Strait Islander descent?
44.Have you been to another General Practice in the last year?
45.Which languages do you speak at home? Tick all spoken
46.What is your age?
47.How long have you been coming to this Practice?
48.Do you have any of these concession cards?
49.How many times have you visited this practice over the past 12 months?
50.What is the highest level of education you have reached?
51.Was this visit for yourself or someone you are caring for?
Thank you for taking the time to complete this questionnaire.