Web/Online Purchases

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* 1. How professional is our company?

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* 2. How well do you feel that our company understands your needs?

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* 3. Compared to our competitors, is our product quality better, worse, or about the same?

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* 4. Compared to our competitors, are our prices lower, higher, or about the same?

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* 5. How satisfied are you with the following:

  Very Dissatisfied Very Satisfied
Accuracy and completeness of shipment?
Proactive communication regarding backorders/unfulfilled orders?
Shipping and delivery process
Purchase experience

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* 6. Please rate the following (elements of our website?)

  Poor Excellent
Overall organization/navigation
Sufficient product content
Peformance of the search function
Ease of ordering process, including checkout
Product selection
Shipping cost & options
Ease of finding how to contact us

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* 7. How likely are you to purchase from us the next time you are in the market for the type of product you purchased today?

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* 8. How likely are you to recommend our site to a friend, family member, or colleague?

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