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Health Plan Resource Guides

1.Please identify which health plan's resource guides you utilized.
2.The health plans’ resource guides were accessible within one to two clicks from the link published on the Agency’s website.
3.Each plan’s resource guide is easy to navigate.
4.The health plans’ call prompt instructions were easy to follow and sent you to the appropriate service areas.
5.The health plans’ designated opioid use disorder (OUD)/substance use disorder (SUD) points of contact were helpful with coordinating services for your patients.
6.Please provide a brief description of your experience coordinating services with the plan's OUD/SUD points of contact.
7.How much time would you say that it took you to get in contact with the desired person/service area you were trying to reach?
8.If you experienced issues with any of the plan's resource guides, please provide information on what can be improved.
9.Please identify health plans or services areas in which you found the resource guides to be especially helpful with coordinating services.
10.Please provide any additional comments/feedback that you think the Agency should take into consideration.
Current Progress,
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