Cultural Competency Assessment Question Title * 1. What is your Name and Vendor code Question Title * 2. What is your Email address Question Title * 3. Definition of Diversity State of having the same race and culture in a group or organization State of having people of different race and culture in a group or organization Having likeness or resemblance especially in a general way To become similar in form, nature, or character Question Title * 4. Why is it good to have diversity within a business? It can lead to increased innovation It can lead to increased creativity and problem solving It can help attract and retain talent All of the above Question Title * 5. An example of diversity in a business is: A business that only has male drivers A business that only has Hispanic drivers A business with employees of varying cultures All of the above Question Title * 6. What is NEMT? Non-Emergency Medical Transportation No Emergency Medical Team Nine Emergency Medical Trainers Normal Emergency Medical Transportation Question Title * 7. What is Cultural Competency? Ability to force ones beliefs on another Understanding a SINGLE culture The ability to understand and interact with persons from cultures different from their own None of the above Question Title * 8. What does CLAS stand for? Clients like all stats Culturally and linguistically appropriate services Cultures, languages and other services None of the above Question Title * 9. CLAS standards are aimed at advancing and improving the quality of health care True False Question Title * 10. How can you become Culturally competent? Take classes once a year on diversity Obtain cultural knowledge Value diversity All of the above Question Title * 11. An example of being culturally competent is: Respecting a person values/beliefs Not providing transportation because of the members ethnicity Making a joke about someones appearance All of the above Question Title * 12. Being culturally aware can help build professional relationships True False Question Title * 13. Diversity only refers to a persons culture/beliefs True False Question Title * 14. Why is being Culturally Competent important? It can make the member feel more relaxed and safe It can help you better understand the member Patients may feel understood resulting in them not going to their appointments All of the above Question Title * 15. What are some examples of Cognitive Diversity? A. Becoming fluent in a second language B. Not providing transportation for a member because of their religion C, A supervisor allowing members of their team to voice their thoughts Both A and C Question Title * 16. Who can become culturally competent? Anyone Elderly Children Teenagers Question Title * 17. What is cognitive diversity? Not being able to service members because they speak a different language Not being open to cultures and beliefs different from your own The ability to have a more adaptable, empathetic and diverse workforce None of the above Question Title * 18. How should the driver of Ms. L (the member with a Hispanic surname) have handled the situation during transport? Speak to her as if she was anyone else Speak even louder Speak slower Stay silent and call a translator Question Title * 19. If a member is blind and in a wheelchair, what could you, as a driver, do to recognize this disability and assist the member in a culturally competent manner Be sure the member knows who you are and why you are there to pick them up Communicate verbally with the member before touching or moving their wheelchair Give the member specific instructions on what to do when they are ready for their return ride. All of the above. Question Title * 20. If a member has cognitive or behavioral health challenges, how can you, as a driver, affect their health? By arriving late to their appointment or failing to arrive, you could cause high stress levels in the member, which could lead to hospitalization. By driving unsafely, you could make a member anxious and this could impact their mental health By communicating clearly and kindly and staying patient, you could help ease the member’s mind which could positively impact their mental health. If the member becomes angry or panicked, but being understanding and empathetic, you can deescalate a potential health crisis. All of the above. Question Title * 21. When you are transporting an elderly or disabled person, what actions could you take to make the trip a positive experience? Communicate positively and clearly with the member. Be patient with the member as they are approaching the vehicle knowing they may take a little longer. Drive Safely and avoid distractions Offer a hand of assistance when the member is entering or exiting the vehicle. Treat the member as you would want your elderly or disabled family members to be treated. All of the above Done