King County Cable TV Subscriber Survey Question Title * 1. Are you a cable TV subscriber? If you answered "No", have you at any time contacted your cable company to request service? If so, go to Question 17 at the end of the survey and describe your experience. Yes No Question Title * 2. Who is your Cable TV service provider? Comcast WAVE Broadband (now Astound Broadband) Question Title * 3. How long have you been a cable TV subscriber in King County? Less than 1 year 1 to 5 years 6 to 10 years 10 - 20 years 20 years or more Question Title * 4. Do you purchase Cable TV separately or part of a bundle? Buy Separately Bundled with Internet and/or Phone and/or Home Security Question Title * 5. How much is your monthly cable bill? $25-50 $50-100 $100-150 $150-200 More than $200 Question Title * 6. Are rates for basic digital and premium cable packages. . . Very Good Good Adequate Fair Poor Question Title * 7. On the following scale, how would you rate the overall value of your cable TV service? Very Good Value Good Value Fair Value Poor Value Very Poor Value Very Good Value Good Value Fair Value Poor Value Very Poor Value Question Title * 8. Do you view television programs in: (Answer all that apply) Standard Definition High Definition (HD) 4K (Smart TV) 8K (Smart TV) Question Title * 9. Please indicate your level of satisfaction your cable service provider for Quality of the Picture Transmitted: Very Good Good Adequate Fair Poor Unacceptable Question Title * 10. Please indicate your level of satisfaction with your cable provider for: Reliability as per Service Interruptions: Very Good Good Adequate Fair Poor Unacceptable Question Title * 11. Please indicate your level of satisfaction with your cable provider for: Variety of Channels Offered Very Good Good Adequate Fair Poor Unacceptable Question Title * 12. Please indicate your level of satisfaction with your cable provider for: Helpfulness of Customer Service Representatives Very Good Good Adequate Fair Poor Unacceptable Question Title * 13. Please indicate your level of satisfaction with your cable provider for Ability to Respond to Service Call in Promised Timeframe Very Good Good Adequate Fair Poor Unacceptable Question Title * 14. If you answered fair or poor to Question #11, what program types would you like to see offered? News Business Entertainment Educational Sports Movies Arts/Music Health Foreign Language Religious Other (please specify) Question Title * 15. How often do you or a member of your family watch the King County Government Channel, KCTV Channel 22? Daily 2-4 Days/Week 1 Day/Week 2-3 Times/Month Not At All Question Title * 16. How often do you or a member of your family watch Public Access TV (Comcast Channel 77/WAVE Channel 23)? Daily 2-4 Days/Week 1 Day/Week 2-3 Times/Month Not At All Question Title * 17. Please use the space below to provide any other comments about your cable TV service provider in King County. Done