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Land Transport Authority Online Customer Feedback
Hello and Welcome to the Land Transport Authority of Fiji Customer Satisfaction Survey.
1.
Are you satisfied with the Quality of service provided by the LTA ?
1. Very satisfied
2. Satisfied
3. Neither satisfied nor dissatisfied
4. Dissatisfied
5. Very dissatisfied
Other (please specify)
2.
Did E-Registration save your time compared to visiting an LTA office?
1. Yes, significantly
2. Yes, somewhat
3. No difference
4. No, it took longer
Other (please specify)
3.
How satisfied are you with the overall E-Registration process?
1. Very Satisfied
2. Satisfied
3. Neutral
4. Dissatisfied
5. Very Dissatisfied
Other (please specify)
4.
Are you Satisfied with the Turnaround time given to you concerning feedback to your query?
1. Very satisfied
2. Satisfied
3. Neither satisfied nor dissatisfied
4. Dissatisfied
5. Very dissatisfied
Other (please specify)
5.
How knowledgeable did our customer service officer seem to you ?
1. Extremely knowledgeable
2. Very knowledgeable
3. Somewhat knowledgeable
4. Not so knowledgeable
5. Not at all knowledgeable
Other (please specify)
6.
How convenient was it to complete your registration online?
1. Very Convenient
2.Convenient
3. Neutral
4. Inconvenient
5. Very Inconvenient
Other (please specify)
7.
Overall, how would you rate the quality of your customer service experience?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
8.
How would you rate the areas of improvement for the LTA Branches considering LTA Process , Forms/ Checklist and Quality of Service ?
1. Excellent
2. Good
3. Neutral
4. Bad
5. Poor
Other (please specify)
9.
In which branch (or branches) of the LTA that you have been served (This is mandatory to be answered)
Tavua
Lami Harbour Point
Nausori
Levuka
Sigatoka Town
Suva Express
Korovou
Savusavu
Sigatoka Cuvu
Lautoka Express
Navua
Labasa Town
Labasa Vatunibale
Nadi Waimalika
Valelevu
Seaqaqa
Lautoka Main
Garden City
Lekutu
Taveuni
Ba
Rakiraki
Nabouwalu
Nadi Express
Karavi
Other (please specify)
10.
Was the information and guidance provided during the E-Registration process clear and easy to understand?
very clear
Clear
Neutral
Unclear
Very Unclear
