We are pleased to provide your technology support services as a partner in education.
Your survey responses provide valuable feedback as we strive to continually improve our services.
Please contact me any time with any additional questions or concerns.

Best Regards,
Tom Staten
Montcalm Area Intermediate School District
Technology Director
616-225-6128
tstaten@maisd.com

* 1. Select your district. If you work or provide services in multiple districts please select all that apply.

* 2. Support Tickets: MAISD uses an online ticket system to manage technology assistance requests. Please rate your experience with the ticketing system.

  Very Good Good Average Poor Very Poor
Easy to access
Easy to use
I receive status updates consistently

* 3. The technology support process:

  Very Good Good Average Poor Very Poor
Staff respond in a timely manner
Staff communicate and provide status updates
Staff use of remote or virtual tools for support experience
Staff use of face-to-face for personal support experience
Staff resolution of support incidents

* 4. Technical Support Staff:

  Very Good Good Average Poor Very Poor
Listening
Patience
Technical knowledge
Ability to answer your questions or explain issues clearly
Friendly and personable
Dress appropriate for educational environment
Proper hygiene

* 5. Professional Development: I would attend the following training workshops.

* 6. Please let us know any additional thoughts or concerns you have related to technology. How may we better assist you with technology to ensure our kids have the best opportunity to use technology in learning.

* 7. If you would like to meet or receive a call back on a specific issue or concern, please leave your name, best method of contact, and desired time.

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