We are pleased to provide your technology support services as a partner in education.
Your survey responses provide valuable feedback as we strive to continually improve our services.
Please contact me any time with any additional questions or concerns.

Best Regards,
Tom Staten
Montcalm Area Intermediate School District
Technology Director
616-225-6128
tstaten@maisd.com

* 1. Select your district. If you work or provide services in multiple districts please select all that apply.

* 2. MAISD uses an online ticket system to manage technology assistance requests. Please rate your experience with the ticketing system.

  Very Good Good Average Poor Very Poor
Ticket system ease of access
Ticket system and knowledgebase portal at http://support.maisd.com
Availability of online ticket system
Responses to tickets including feedback and status
Time to initial response to request
Time to satisfactory completion of requests

* 3. The technology support process:

  Very Good Good Average Poor Very Poor
Requests are handled in a timely manner
Feedback or status keeps you up to date
Remote or virtual support provided
In person support provided

* 4. Technical Support Staff:

  Very Good Good Average Poor Very Poor
Listening
Patience
Technical knowledge
Ability to answer your questions or explain issues clearly
Is friendly and personable
Dress appropriate for educational environment
Proper hygiene

* 5. Please let us know if you or other staff have technology training needs:

* 6. Please let us know any additional thoughts or concerns you have related to technology. How may we better assist you with technology to ensure our kids have the best opportunity to use technology in learning.

* 7. If you would like to meet or receive a call back on a specific issue or concern, please leave your name, best method of contact, and desired time.

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