Customer Experience Survey Please help us make your next experience with Oakwood University an exceptional one by completing this brief survey. Question Title * 1. How are you affiliated with Oakwood University? first-time campus visitor returning campus visitor current student parent/guardian of current student prospective student parent/guardian of prospective student other Question Title * 2. Please tell us your gender. Female Male Question Title * 3. How did you first happen to come in contact with an Oakwood University representative? Please select from the drop-down menu below. During a recent visit During enrollment During registration In an academic department In a business office In the Dining Hall or Market Square At the library At the bookstore Other (please specify) Question Title * 4. If you contacted the Customer Care Center about a particular matter, have all issues been resolved to your complete satisfaction? Yes, the issue has been resolved to my satisfaction. No, a resolution is still in process. No, the problem was not resolved to my satisfaction. Please be specific about why you felt the issue was not resolved to your satisfaction. Question Title * 5. Please rate the following statements. Our customer service representatives are: Strongly Agree Agree Neutral Disagree Strongly Disagree Responsive Responsive Strongly Agree Responsive Agree Responsive Neutral Responsive Disagree Responsive Strongly Disagree Courteous Courteous Strongly Agree Courteous Agree Courteous Neutral Courteous Disagree Courteous Strongly Disagree Prompt Prompt Strongly Agree Prompt Agree Prompt Neutral Prompt Disagree Prompt Strongly Disagree Professional Professional Strongly Agree Professional Agree Professional Neutral Professional Disagree Professional Strongly Disagree Knowledgeable Knowledgeable Strongly Agree Knowledgeable Agree Knowledgeable Neutral Knowledgeable Disagree Knowledgeable Strongly Disagree Question Title * 6. Please describe your overall experience on the Oakwood University campus by completing the following statement.The level of customer service that I received while on the Oakwood University campus: was a positive one. left something to be desired. was a negative one. If negative, please specify why you were dissatisfied with your experience. Question Title * 7. Please provide additional comments regarding your experience below. Thank you for giving us the opportunity to serve you better. Your responses are very much appreciated and help us to improve the level of service we offer through our campus. Done
