Hello and Welcome to Canadian Footwear!!

Thank you for taking time to help us better understand our business and the ways we can improve our service to you our dearly valued customer. This survey is composed of 31 questions and should take just under 10 minutes to complete. Please be as candid as possible. We have a service improvement mindset and are looking for opportunities. We very much value your feedback and appreciate your insights. 

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* 1. Please confirm that you have visited CanadianFootwear.com within the last 60 days.

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* 2. Please confirm if you had made a purchase on CanadianFootwear.com within the last 60 days.

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* 3. What invite method was extended to you to complete this survey?

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* 4. What was the initial primary intention of your visit to CanadianFootwear.com?

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* 5. For whom did you originally intend to shop/purchase for?

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* 6. How did you learn about Canadian Footwear?

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* 7. Which of our advertisements have you seen? Please select all that apply.

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* 8. How do you gender identify?

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* 9. What range best reflects your age?

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* 10. What is your average annual household income?

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* 11. Which of the following best describes you as a customer of Canadian Footwear?

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* 12. What other footwear retailers did you (or have you) attended in the last 12 months?

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* 13. Did we have the items that piqued your interest in stock?

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* 14. Did you experience a problem while browsing CanadianFootwear.com?

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* 15. If your issue(s) was/were not resolved would you like to be contacted with respect to your concern?

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* 16. In your own words, what stood out the most about your experience at Canadian Footwear?

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* 17. In your own words, what one thing could we have done to make your experience better?

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* 18. How satisfied were you with the value of your purchased product?

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* 19. How satisfied were you with the selection of products available for online purchase?

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* 20. How satisfied were you with the information provided on our products and services?

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* 21. Have you ever purchased clothing or footwear through a website?

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* 22. Have you previously browsed or visited CanadianFootwear.com?

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* 23. Have you previously purchased footwear on CanadianFootwear.com?

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* 24. How would you evaluate your experience shopping on CanadianFootwear.com?

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* 25. When considering your next purchase of footwear or footwear accessories where are you most likely to shop?

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* 26. Please rank the importance of the following elements of an ideal online shopping experience:

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* 27. Overall, how satisfied were you with your visit to CanadianFootwear.com?

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* 28. How likely are you to recommend CanadianFootwear.com to friends and family?

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* 29. How likely are you to return to CanadianFootwear.com in the future?

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* 30. Do you follow us on Social Media (select all that apply)?

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* 31. Canadian Footwear sends out semi-regular newsletters with great insights into our Company, Foot Health, New Products and Special Discounts. Would you be interested in receiving these updates? (you can discontinue at any time).

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