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Dear customers,

This questionnaire is designed to collect data regarding the interest and use of digital banking channels (e-banking and BKT Mobile application). Your answers will be kept confidential and will be used to improve the quality of our services and further development of BKT Bank. The questionnaire takes 2 minutes to complete.

Your opinion is very important to us.

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* 1. Gender

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* 2. Age group

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* 3. Education level

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* 4. What category of customers do you belong to?

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* 5. Which employment sector do you belong to?

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* 6. In which channel did you last serve in BKT?

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* 7. Which of the BKT digital banking channels do you use?

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