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HCV Leasing Specialist Survey
Please note:
All calls will be returned in no more than 48 business hours. Please give our staff this length of time to listen, research, and respond to your inquiry.
1.
Did your inquiry get addressed in a timely manner?
Yes
No
If no, how long did it take to get addressed?
2.
Did you speak with your Specialist in-person or over the phone?
In-Person
Phone Call
If in-person, did you wait longer than 20 minutes to be seen?
3.
Was the meeting a result of a scheduled appointment?
Yes
No
Other (please specify)
4.
Was your Specialist professional and courteous?
Yes
No
If No, please briefly explain:
5.
What was the reason for your call/visit?
Annual Recertification
Interim Recertification
First Time Applicant
Introductory Briefing
Issue with Landlord
Other
6.
Was your issue resolved?
Yes
No
No issue to resolve
If No, please briefly explain
7.
How can PHA better serve you?
8.
Tenant Name:
9.
Specialist's Name:
10.
What was the date of contact?