HCV Leasing Specialist Survey

Please note:

All calls will be returned in no more than 48 business hours. Please give our staff this length of time to listen, research, and respond to your inquiry.

Question Title

* 1. Did your inquiry get addressed in a timely manner?

Yes

If no, how long did it take to get addressed?

Question Title

* 2. Did you speak with your Specialist in-person or over the phone?

In-Person

Phone Call

If in-person, did you wait longer than 20 minutes to be seen?

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* 3. Was the meeting a result of a scheduled appointment?

Yes

Other (please specify)

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* 4. Was your Specialist professional and courteous?

Yes

If No, please briefly explain:

Question Title

* 5. What was the reason for your call/visit?

Annual Recertification

Interim Recertification

First Time Applicant

Introductory Briefing

Issue with Landlord

Other

Question Title

* 6. Was your issue resolved?

Yes

No issue to resolve

If No, please briefly explain

HCV Leasing Specialist Survey

Question Title

* 1. Did your inquiry get addressed in a timely manner?

Question Title

* 2. Did you speak with your Specialist in-person or over the phone?

Question Title

* 3. Was the meeting a result of a scheduled appointment?

Question Title

* 4. Was your Specialist professional and courteous?

Question Title

* 5. What was the reason for your call/visit?

Question Title

* 6. Was your issue resolved?

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* 7. How can PHA better serve you?

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* 8. Tenant Name:

Question Title

* 9. Specialist's Name:

Question Title

* 10. What was the date of contact?