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Patient Satisfaction Survey 2025
Compliance and Quality- Together for Accountability and Assurance

Thank you for choosing Sunshine Community Health Center (SCHC) as your medical home. We are here to serve you and appreciate your feedback for continuous improvement. This survey is ANONYMOUS. If you need to report a complaint, please use the grievance/complaint link in the last section.
1.In your most recent experience, please rate your ability to obtain an appointment as soon as you need .
Very dissatisfied 
Neither dissatisfied nor satisfied 
Very satisfied
2.When making the appointment, were you given the opportunity to be seen by your primary care provider (medical, dental or behavioral health)?
3.In your most recent experience(s), how satisfied were you with the amount of time the provider and team spent addressing your needs and explaining your care?
4.SCHC offers extended hours during the week opening at 8 a.m. Do SCHC's hours of operation meet your needs?
5.In your most recent experience(s), when a SCHC provider ordered diagnostic/screenings like blood tests, x-rays, or other tests, how satisfied were you with the timeliness of communication about your results?
Very dissatisfied
Neither dissatisfied nor satisfied 
Very satisfied
6.In your most recent experience, please rate SCHC's billing process.
Very dissatisfied
Neither dissatisfied nor satisfied 
Very satisfied
7.Did you know SCHC provides patient advocate assistance? (If you're facing healthcare barriers, call to schedule an appointment with a patient advocate.)
8.Are there any other services you would like to receive at SCHC?
9.Are there any SCHC staff members who you would like us to honor, recognize or thank on your behalf? If so, please tell us who and why:
10.During your visit, what was done well and what could we do to improve your experience?
11.Please rate your overall experience with SCHC today.
Very dissatisfied
Neither dissatisfied nor satisfied 
Very satisfied
Please use the link below for reporting a complaint.
https://app.smartsheet.com/b/form/a21bf832ee5d4984947091e519e925a6