IRCO’s ILB Interpretation Survey

Onsite interpretation

Telephonic interpretation

Video interpretation

Other (please specify)

Yes

If answer is “No”, please list the languages you require that are not available.

	Excellent	Good	Average	Poor	Very poor	N/A
Courtesy and helpfulness of the scheduler	Courtesy and helpfulness of the scheduler Excellent	Courtesy and helpfulness of the scheduler Good	Courtesy and helpfulness of the scheduler Average	Courtesy and helpfulness of the scheduler Poor	Courtesy and helpfulness of the scheduler Very poor	Courtesy and helpfulness of the scheduler N/A
Promptness/follow through of the IRCO scheduler	Promptness/follow through of the IRCO scheduler Excellent	Promptness/follow through of the IRCO scheduler Good	Promptness/follow through of the IRCO scheduler Average	Promptness/follow through of the IRCO scheduler Poor	Promptness/follow through of the IRCO scheduler Very poor	Promptness/follow through of the IRCO scheduler N/A
Ease of placing a request	Ease of placing a request Excellent	Ease of placing a request Good	Ease of placing a request Average	Ease of placing a request Poor	Ease of placing a request Very poor	Ease of placing a request N/A
Time between placing the request and receiving confirmation	Time between placing the request and receiving confirmation Excellent	Time between placing the request and receiving confirmation Good	Time between placing the request and receiving confirmation Average	Time between placing the request and receiving confirmation Poor	Time between placing the request and receiving confirmation Very poor	Time between placing the request and receiving confirmation N/A

Please use the space below to go into more detail, or comment on anything else related to scheduling.

	Excellent	Good	Average	Poor	Very poor	N/A
Timeliness and promptness of the interpreter	Timeliness and promptness of the interpreter Excellent	Timeliness and promptness of the interpreter Good	Timeliness and promptness of the interpreter Average	Timeliness and promptness of the interpreter Poor	Timeliness and promptness of the interpreter Very poor	Timeliness and promptness of the interpreter N/A
Interpreter's professionalism	Interpreter's professionalism Excellent	Interpreter's professionalism Good	Interpreter's professionalism Average	Interpreter's professionalism Poor	Interpreter's professionalism Very poor	Interpreter's professionalism N/A
Interpreter's knowledge about the language and topic	Interpreter's knowledge about the language and topic Excellent	Interpreter's knowledge about the language and topic Good	Interpreter's knowledge about the language and topic Average	Interpreter's knowledge about the language and topic Poor	Interpreter's knowledge about the language and topic Very poor	Interpreter's knowledge about the language and topic N/A
Overall quality of the interpretation	Overall quality of the interpretation Excellent	Overall quality of the interpretation Good	Overall quality of the interpretation Average	Overall quality of the interpretation Poor	Overall quality of the interpretation Very poor	Overall quality of the interpretation N/A

Too high

Reasonable

Too low

If you selected too high or too low, please explain.

Yes

Maybe

Why or why not?

Yes

If "yes", please provide name and agency/organization

Yes

If "yes", please provide email address and name, if not already provided