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* 1. Name

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* 2. A complaint must be resolved within which timescales?

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* 3. Is the following statement true or false? The FSCS is capped at £85,000. FOS fee is £750. Our PI excess is £2,500.

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* 4. Which of the following statements is correct? Tick all that apply.

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* 5. Which of the following statements is correct?

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* 6. What one area summarised the theme of the complaints we have received this year?

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* 7. BREACHES.  The most common type of breach is because a Reason Why Letter has not been completed, but how long do you have to complete and issue the letter?

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* 8. BREACHES.  If you repetitively breach for the same reason, this could be a reportable breach of the FCA’s Conduct Rules, true or false?

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* 9. BREACHES.  Which of the following is true to help reduce data breaches where you email the wrong client by accident?

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* 10. INFORMATION SECURITY.  Concerning passwords, which of the following is good practice?

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