*1.Please confirm your email address that you used as a FirstTracks rider.(Required.)

2.How often have you used FirstTracks this summer?

Frequently - several times a week

About once a week

A few times this summer

Once

I haven't used FirstTracks this summer

3.If you haven't used FirstTracks this summer, why?

I didn't know FirstTracks was operating this summer

I didn't know how FirstTracks works

I don't need transportation within Mt. CB

I prefer walking or biking in the summer

I prefer a scheduled/ fixed-route bus

I don't want to use an app to request transportation

FirstTracks doesn't go where I need it to go

I tried FirstTracks previously and didn't like the experience.

N/A

4.Compared with the previous summer fixed-route bus service, do you use FirstTracks:

Much more

Somewhat more

About the same

Somewhat less

Much less

I didn't use the previous fixed-route service.

5.If applicable, why have you used FirstTracks less often than the previous fixed-route service?

I prefer having a scheduled bus

FirstTracks wait times are long

Rides aren't available when I need them

I don't like having to request a ride on an app

I've had difficulty using the FirstTracks app

Walking or biking is more convenient in the summer

I drive or get a ride instead

FirstTracks doesn't go where I need to go

I don't need transit as often during the summer

N/A

Other (please specify)

6.Did you experience any issues scheduling rides with the app this summer?

Yes

No

7.If yes, please explain any issues you had scheduling rides with the app this summer.

8.Do you use FirstTracks more in the summer or the winter?

Summer

Winter

About the same

9.If FirstTracks summer service were discontinued, how would that affect you?

I would be significantly worse off- I have no good alternative for these trips

I would be somewhat worse off, but could adapt

It wouldn't make much difference to me

Not sure/ no opinion

10.What would make you more likely to use FirstTracks more during the summer?

Shorter wait times

More predictable pickup times

More ride availability during busy times

Easier- to-use app

Expanded service area

Earlier service

Later service

Nothing- FirstTracks meets my needs

Nothing- I simply don't need the service very often in the summer.

Other (please specify)

11.When you use FirstTracks, how satisfied are you with the following?

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Wait time

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Ride availability

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Ease of using app

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Pickup experience

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Driver experience

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Overall service

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

12.Which best describes you?

Year-round Mt. CB/Crested Butte resident

Seasonal worker

Visitor/tourist

Other (please specify)

13.Is there anything else you'd like us to know about FirstTracks summer service?