Crisis Residential Best Practices Toolkit

Crisis Residential Survey

Please answer the following questions to help us know more about your availability and level of involvement in the development of the Crisis Residential Best Practices Toolkit.

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* 1. What is your name and position at your organization?

Name:

Position:

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* 2. What is the name and location of your crisis home, and what organization operates the home?

Crisis Home Name:

Location (City & State):

Operated by:

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* 3. Which statement best describes your crisis program?

Crisis Residential/Crisis Stabilization Home serving adults

Crisis Residential/Stabilization Home serving youth/children

23-hour Crisis Stabilization/Observation Beds

Peer Respite program

Other (please specify)

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* 4. In what ways do you anticipate being able to be involved in this project?
(Check all that apply)

Conference calls on specific crisis topics (Monthly, 1 hour)

Content submission of policies, procedures, and practices form your crisis home (Monthly)

Other (please specify)

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* 5. Conference calls will take place the second or third week of the month between 12pm and 4pm EST (9am and 12pm PST). Please indicate the times that you would be available.
(Please note that meetings will be scheduled based on group members' collective availability, and individuals not attending the meeting can still participate in the workgroup.)

	12:00pm EST/ 9:00am PST	1:00pm EST/ 10:00am PST	2:00pm EST/ 11:00am PST	3:00pm EST/ 12:00pm PST	4:00pm EST/ 1:00pm PST
Tuesday	Tuesday 12:00pm EST/ 9:00am PST	Tuesday 1:00pm EST/ 10:00am PST	Tuesday 2:00pm EST/ 11:00am PST	Tuesday 3:00pm EST/ 12:00pm PST	Tuesday 4:00pm EST/ 1:00pm PST
Wednesday	Wednesday 12:00pm EST/ 9:00am PST	Wednesday 1:00pm EST/ 10:00am PST	Wednesday 2:00pm EST/ 11:00am PST	Wednesday 3:00pm EST/ 12:00pm PST	Wednesday 4:00pm EST/ 1:00pm PST
Thursday	Thursday 12:00pm EST/ 9:00am PST	Thursday 1:00pm EST/ 10:00am PST	Thursday 2:00pm EST/ 11:00am PST	Thursday 3:00pm EST/ 12:00pm PST	Thursday 4:00pm EST/ 1:00pm PST
Friday	Friday 12:00pm EST/ 9:00am PST	Friday 1:00pm EST/ 10:00am PST	Friday 2:00pm EST/ 11:00am PST	Friday 3:00pm EST/ 12:00pm PST	Friday 4:00pm EST/ 1:00pm PST

Other preferred times (include time zone):

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* 6. From the list below, please choose the topics that you believe should be included in a best practices toolkit, and include any additional topics in the comments section.

Defining Crisis Residential Services
-Mission and History of Crisis Residential Services
-Distinguishing Crisis Residential from Crisis Stabilization, Peer Respite, Etc.
-Benefits of Crisis Residential vs. Psychiatric Hospitalization

Philosophy of Care
-Recovery-oriented
-Person-First Language

Physical Environment
-Physical Space

Treatment Environment
-Safe
-Trauma-Informed
-Mental, Spiritual, and Emotional Considerations
-Milieu Structure

Intake
-Welcoming
-Client Orientation

Staffing
-Defined Roles
-Flexibility
-Staffing Based on Home Size
-Staffing Patterns
-Interns

Peer Supports

Training
-Initial
-Ongoing (In-services, Peer Training, Best Practice Implementation)

Treatment
-Daily Programming
-Group Therapy
-Peer engagement

Care Coordination
-Internal: Multi-disciplinary Team, Communication Channels
-External: Engaging Providers in the Care Continuum

Technology in Treatment
-Electronic Medical Records
-Data Sharing within System of Care

Holistic Care
-Co-occurring & Co-morbid Conditions
-Integrated Care

Discharge

Client Outreach
-Follow-up Post-Discharge
-Volunteers & Potential Peer Support Specialists

Metrics/Outcomes
-Collecting Data
-Assessment & Outcomes Tools
-Measuring Success

Community Relations/Outreach
-Social Media Presence
-Physical and Website Marketing
-Relationships with First Tier Providers (ERs, Psychiatric Hospitals, Therapists, etc.)
-Relationships with Peripheral Providers (Schools, DHS, Primary Care Specialists, etc.)
-Relationships with Community Members
-Stakeholder Meetings

Challenges and Barriers
-Low Utilization
-Poor Reputation
-Funding challenges

Other suggested content areas or comments:

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* 1. What is your name and position at your organization?

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* 2. What is the name and location of your crisis home, and what organization operates the home?

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* 3. Which statement best describes your crisis program?

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* 4. In what ways do you anticipate being able to be involved in this project? (Check all that apply)

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* 6. From the list below, please choose the topics that you believe should be included in a best practices toolkit, and include any additional topics in the comments section.

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* 7. Are there any specific topics related to crisis residential services that you would like to offer your expertise on?

* 4. In what ways do you anticipate being able to be involved in this project?
(Check all that apply)