Ombuds Satisfaction Survey

Thank you for completing this brief confidential, anonymous survey about your experience with the Ombuds Office. If you have any questions about this survey, or about the Ombuds Office, please call 650-497-1542 or email: ombuds@stanford.edu

	Strongly Agree	Somewhat Agree	Neither Agree nor Disagree	Somewhat Disagree	Strongly Disagree
The Ombuds was able to clearly understand the problem I was presenting.	The Ombuds was able to clearly understand the problem I was presenting. Strongly Agree	The Ombuds was able to clearly understand the problem I was presenting. Somewhat Agree	The Ombuds was able to clearly understand the problem I was presenting. Neither Agree nor Disagree	The Ombuds was able to clearly understand the problem I was presenting. Somewhat Disagree	The Ombuds was able to clearly understand the problem I was presenting. Strongly Disagree
The Ombuds addressed my concerns in a fair and just way.	The Ombuds addressed my concerns in a fair and just way. Strongly Agree	The Ombuds addressed my concerns in a fair and just way. Somewhat Agree	The Ombuds addressed my concerns in a fair and just way. Neither Agree nor Disagree	The Ombuds addressed my concerns in a fair and just way. Somewhat Disagree	The Ombuds addressed my concerns in a fair and just way. Strongly Disagree
I feel confident about the confidentiality of my visit to the Ombuds.	I feel confident about the confidentiality of my visit to the Ombuds. Strongly Agree	I feel confident about the confidentiality of my visit to the Ombuds. Somewhat Agree	I feel confident about the confidentiality of my visit to the Ombuds. Neither Agree nor Disagree	I feel confident about the confidentiality of my visit to the Ombuds. Somewhat Disagree	I feel confident about the confidentiality of my visit to the Ombuds. Strongly Disagree
The Ombuds helped me identify options to address my concerns.	The Ombuds helped me identify options to address my concerns. Strongly Agree	The Ombuds helped me identify options to address my concerns. Somewhat Agree	The Ombuds helped me identify options to address my concerns. Neither Agree nor Disagree	The Ombuds helped me identify options to address my concerns. Somewhat Disagree	The Ombuds helped me identify options to address my concerns. Strongly Disagree
I was able to speak with the Ombuds within a reasonable period of time.	I was able to speak with the Ombuds within a reasonable period of time. Strongly Agree	I was able to speak with the Ombuds within a reasonable period of time. Somewhat Agree	I was able to speak with the Ombuds within a reasonable period of time. Neither Agree nor Disagree	I was able to speak with the Ombuds within a reasonable period of time. Somewhat Disagree	I was able to speak with the Ombuds within a reasonable period of time. Strongly Disagree
As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute.	As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Strongly Agree	As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Somewhat Agree	As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Neither Agree nor Disagree	As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Somewhat Disagree	As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Strongly Disagree
The Ombuds informed me about relevant policies and resources.	The Ombuds informed me about relevant policies and resources. Strongly Agree	The Ombuds informed me about relevant policies and resources. Somewhat Agree	The Ombuds informed me about relevant policies and resources. Neither Agree nor Disagree	The Ombuds informed me about relevant policies and resources. Somewhat Disagree	The Ombuds informed me about relevant policies and resources. Strongly Disagree

Strongly Agree

Somewhat Agree

Neither Agree nor Disagree

Somewhat Disagree

Strongly Disagree

The Ombuds was able to clearly understand the problem I was presenting.

The Ombuds was able to clearly understand the problem I was presenting. Strongly Agree

The Ombuds was able to clearly understand the problem I was presenting. Somewhat Agree

The Ombuds was able to clearly understand the problem I was presenting. Neither Agree nor Disagree

The Ombuds was able to clearly understand the problem I was presenting. Somewhat Disagree

The Ombuds was able to clearly understand the problem I was presenting. Strongly Disagree

The Ombuds addressed my concerns in a fair and just way.

The Ombuds addressed my concerns in a fair and just way. Strongly Agree

The Ombuds addressed my concerns in a fair and just way. Somewhat Agree

The Ombuds addressed my concerns in a fair and just way. Neither Agree nor Disagree

The Ombuds addressed my concerns in a fair and just way. Somewhat Disagree

The Ombuds addressed my concerns in a fair and just way. Strongly Disagree

I feel confident about the confidentiality of my visit to the Ombuds.

I feel confident about the confidentiality of my visit to the Ombuds. Strongly Agree

I feel confident about the confidentiality of my visit to the Ombuds. Somewhat Agree

I feel confident about the confidentiality of my visit to the Ombuds. Neither Agree nor Disagree

I feel confident about the confidentiality of my visit to the Ombuds. Somewhat Disagree

I feel confident about the confidentiality of my visit to the Ombuds. Strongly Disagree

The Ombuds helped me identify options to address my concerns.

The Ombuds helped me identify options to address my concerns. Strongly Agree

The Ombuds helped me identify options to address my concerns. Somewhat Agree

The Ombuds helped me identify options to address my concerns. Neither Agree nor Disagree

The Ombuds helped me identify options to address my concerns. Somewhat Disagree

The Ombuds helped me identify options to address my concerns. Strongly Disagree

I was able to speak with the Ombuds within a reasonable period of time.

I was able to speak with the Ombuds within a reasonable period of time. Strongly Agree

I was able to speak with the Ombuds within a reasonable period of time. Somewhat Agree

I was able to speak with the Ombuds within a reasonable period of time. Neither Agree nor Disagree

I was able to speak with the Ombuds within a reasonable period of time. Somewhat Disagree

I was able to speak with the Ombuds within a reasonable period of time. Strongly Disagree

As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute.

As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Strongly Agree

As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Somewhat Agree

As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Neither Agree nor Disagree

As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Somewhat Disagree

As a result of contacting the Ombuds Office, I have made progress toward resolving my complaint or dispute. Strongly Disagree

The Ombuds informed me about relevant policies and resources.

The Ombuds informed me about relevant policies and resources. Strongly Agree

The Ombuds informed me about relevant policies and resources. Somewhat Agree

The Ombuds informed me about relevant policies and resources. Neither Agree nor Disagree

The Ombuds informed me about relevant policies and resources. Somewhat Disagree

The Ombuds informed me about relevant policies and resources. Strongly Disagree

Ombuds Satisfaction Survey

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* 1. To what degree do you agree or disagree with the following statements?

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* 2. Overall, how satisfied were you with your visit to the Ombuds Office?

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* 3. If you had not contacted the Ombuds Office, would you have used a formal channel such as grievance procedures or legal action to address your concern?

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* 4. Use the box below for any comments you would like to share about your experience using the Ombuds Office.