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AGCO Service Experience Survey: Stakeholders and Customers
Results to help inform the AGCO service strategy & vision.
*
1.
Service Design
AGCO's services are designed to be user friendly.
(Required.)
Strongly disagree
1 star
Disagree
2 stars
Neither agree nor disagree
3 stars
Agree
4 stars
Strongly Agree
5 stars
*
2.
Timeliness
I am generally satisfied with the amount of time it takes to receive services and support from the AGCO.
(Required.)
Strongly disagree
1 star
Disagree
2 stars
Neither agree nor disagree
3 stars
Agree
4 stars
Strongly Agree
5 stars
*
3.
Staff Interaction
AGCO staff routinely go the extra mile for customers, and are committed to delivering the best possible service.
(Required.)
Strongly disagree
1 star
Disagree
2 stars
Neither agree nor disagree
3 stars
Agree
4 stars
Strongly Agree
5 stars
*
4.
Service Channels
I find AGCO's service channels (iAGCO, website, web chat, telephone, email, in-person) easy and convenient to use.
(Required.)
Strongly disagree
1 star
Disagree
2 stars
Neither agree nor disagree
3 stars
Agree
4 stars
Strongly Agree
5 stars
*
5.
Issue Resolution
The AGCO is committed to resolving customer issues and complaints in a thorough and timely way.
(Required.)
Strongly disagree
1 star
Disagree
2 stars
Neither agree nor disagree
3 stars
Agree
4 stars
Strongly Agree
5 stars
6.
Customer Experience is the sum of the entire customer journey with an organization.
Provide 3 words that describe the
ideal experience
customers should expect from the AGCO at every interaction:
Word 1
Word 2
Word 3
