Community Survey 2021 Question Title * 1. How often do you use the Library and/or Library services? Weekly Monthly Seasonally If rarely or never, why? Question Title * 2. Which branch do you use most often? Batesburg-Leesville Cayce-West Columbia Chapin Gaston Gilbert-Summit Irmo Lexington Main Pelion South Congaree-Pine Ridge Swansea Bookmobile or Homebound Services Online only N/A Question Title * 3. How long does it take you to get to your nearest library? 10 minute average 15 minute average 25 minute average 30 or more minutes Question Title * 4. How would you rate the following? N/A Fair Satisfactory Good Excellent Customer Service Customer Service N/A Customer Service Fair Customer Service Satisfactory Customer Service Good Customer Service Excellent Adult Programs Adult Programs N/A Adult Programs Fair Adult Programs Satisfactory Adult Programs Good Adult Programs Excellent Children's Programs Children's Programs N/A Children's Programs Fair Children's Programs Satisfactory Children's Programs Good Children's Programs Excellent Technology Assistance Technology Assistance N/A Technology Assistance Fair Technology Assistance Satisfactory Technology Assistance Good Technology Assistance Excellent Reference Services / Research Guidance Reference Services / Research Guidance N/A Reference Services / Research Guidance Fair Reference Services / Research Guidance Satisfactory Reference Services / Research Guidance Good Reference Services / Research Guidance Excellent Meeting Rooms / Study Rooms Meeting Rooms / Study Rooms N/A Meeting Rooms / Study Rooms Fair Meeting Rooms / Study Rooms Satisfactory Meeting Rooms / Study Rooms Good Meeting Rooms / Study Rooms Excellent Books/DVDs Books/DVDs N/A Books/DVDs Fair Books/DVDs Satisfactory Books/DVDs Good Books/DVDs Excellent Ebooks/downloadables Ebooks/downloadables N/A Ebooks/downloadables Fair Ebooks/downloadables Satisfactory Ebooks/downloadables Good Ebooks/downloadables Excellent Reader's Advisory/Book Suggestions Reader's Advisory/Book Suggestions N/A Reader's Advisory/Book Suggestions Fair Reader's Advisory/Book Suggestions Satisfactory Reader's Advisory/Book Suggestions Good Reader's Advisory/Book Suggestions Excellent Website Website N/A Website Fair Website Satisfactory Website Good Website Excellent Social Media Social Media N/A Social Media Fair Social Media Satisfactory Social Media Good Social Media Excellent Comments: Question Title * 5. How did you learn about : Library website Social media Flyer/sign Handout/bookmark Staff Word of mouth/friend Other Ebooks/Audio Ebooks/Audio Library website Ebooks/Audio Social media Ebooks/Audio Flyer/sign Ebooks/Audio Handout/bookmark Ebooks/Audio Staff Ebooks/Audio Word of mouth/friend Ebooks/Audio Other Emagazines Emagazines Library website Emagazines Social media Emagazines Flyer/sign Emagazines Handout/bookmark Emagazines Staff Emagazines Word of mouth/friend Emagazines Other New books/best sellers New books/best sellers Library website New books/best sellers Social media New books/best sellers Flyer/sign New books/best sellers Handout/bookmark New books/best sellers Staff New books/best sellers Word of mouth/friend New books/best sellers Other Technology Technology Library website Technology Social media Technology Flyer/sign Technology Handout/bookmark Technology Staff Technology Word of mouth/friend Technology Other Programs/Training Programs/Training Library website Programs/Training Social media Programs/Training Flyer/sign Programs/Training Handout/bookmark Programs/Training Staff Programs/Training Word of mouth/friend Programs/Training Other Services (Notary, printing, research assistance) Services (Notary, printing, research assistance) Library website Services (Notary, printing, research assistance) Social media Services (Notary, printing, research assistance) Flyer/sign Services (Notary, printing, research assistance) Handout/bookmark Services (Notary, printing, research assistance) Staff Services (Notary, printing, research assistance) Word of mouth/friend Services (Notary, printing, research assistance) Other Friends of the Library Friends of the Library Library website Friends of the Library Social media Friends of the Library Flyer/sign Friends of the Library Handout/bookmark Friends of the Library Staff Friends of the Library Word of mouth/friend Friends of the Library Other Question Title * 6. These technologies are important to me and my family because: I have no other access I use this for financial, health, legal information/purposes Literacy and learning Entertainment No comment Wifi in the library Wifi in the library I have no other access Wifi in the library I use this for financial, health, legal information/purposes Wifi in the library Literacy and learning Wifi in the library Entertainment Wifi in the library No comment Ability to make printouts/copies Ability to make printouts/copies I have no other access Ability to make printouts/copies I use this for financial, health, legal information/purposes Ability to make printouts/copies Literacy and learning Ability to make printouts/copies Entertainment Ability to make printouts/copies No comment Computers Computers I have no other access Computers I use this for financial, health, legal information/purposes Computers Literacy and learning Computers Entertainment Computers No comment Laptops that can be used in the library Laptops that can be used in the library I have no other access Laptops that can be used in the library I use this for financial, health, legal information/purposes Laptops that can be used in the library Literacy and learning Laptops that can be used in the library Entertainment Laptops that can be used in the library No comment Online resources/Databases Online resources/Databases I have no other access Online resources/Databases I use this for financial, health, legal information/purposes Online resources/Databases Literacy and learning Online resources/Databases Entertainment Online resources/Databases No comment Children's computers/learning games Children's computers/learning games I have no other access Children's computers/learning games I use this for financial, health, legal information/purposes Children's computers/learning games Literacy and learning Children's computers/learning games Entertainment Children's computers/learning games No comment Other (please specify) Question Title * 7. What would you like to see more of? Books DVDs Ebooks / Downloadable Audio Books Emagazines Adult Programs Children's Programs Online programs 3D Printing Video/audio editing software Study rooms A library of "things" ex. seed exchange, bakeware, fishing gear, etc. Please tell us more about your selections: Question Title * 8. "Do you feel the library's collections reflect the diversity of the community?" Agree Neither agree nor disagree Disagree Please tell us more: Question Title * 9. What services similar to the library's do you use through other organizations or businesses? Question Title * 10. What do you like best about your library? Question Title * 11. If you could improve the library by changing one thing, what would it be? Done
