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Community Survey 2021
1.
How often do you use the Library and/or Library services?
Weekly
Monthly
Seasonally
If rarely or never, why?
2.
Which branch do you use most often?
Batesburg-Leesville
Cayce-West Columbia
Chapin
Gaston
Gilbert-Summit
Irmo
Lexington Main
Pelion
South Congaree-Pine Ridge
Swansea
Bookmobile or Homebound Services
Online only
N/A
3.
How long does it take you to get to your nearest library?
10 minute average
15 minute average
25 minute average
30 or more minutes
4.
How would you rate the following?
N/A
Fair
Satisfactory
Good
Excellent
Customer Service
N/A
Fair
Satisfactory
Good
Excellent
Adult Programs
N/A
Fair
Satisfactory
Good
Excellent
Children's Programs
N/A
Fair
Satisfactory
Good
Excellent
Technology Assistance
N/A
Fair
Satisfactory
Good
Excellent
Reference Services / Research Guidance
N/A
Fair
Satisfactory
Good
Excellent
Meeting Rooms / Study Rooms
N/A
Fair
Satisfactory
Good
Excellent
Books/DVDs
N/A
Fair
Satisfactory
Good
Excellent
Ebooks/downloadables
N/A
Fair
Satisfactory
Good
Excellent
Reader's Advisory/Book Suggestions
N/A
Fair
Satisfactory
Good
Excellent
Website
N/A
Fair
Satisfactory
Good
Excellent
Social Media
N/A
Fair
Satisfactory
Good
Excellent
Comments:
5.
How did you learn about :
Library website
Social media
Flyer/sign
Handout/bookmark
Staff
Word of mouth/friend
Other
Ebooks/Audio
Library website
Social media
Flyer/sign
Handout/bookmark
Staff
Word of mouth/friend
Other
Emagazines
Library website
Social media
Flyer/sign
Handout/bookmark
Staff
Word of mouth/friend
Other
New books/best sellers
Library website
Social media
Flyer/sign
Handout/bookmark
Staff
Word of mouth/friend
Other
Technology
Library website
Social media
Flyer/sign
Handout/bookmark
Staff
Word of mouth/friend
Other
Programs/Training
Library website
Social media
Flyer/sign
Handout/bookmark
Staff
Word of mouth/friend
Other
Services (Notary, printing, research assistance)
Library website
Social media
Flyer/sign
Handout/bookmark
Staff
Word of mouth/friend
Other
Friends of the Library
Library website
Social media
Flyer/sign
Handout/bookmark
Staff
Word of mouth/friend
Other
6.
These technologies are important to me and my family because:
I have no other access
I use this for financial, health, legal information/purposes
Literacy and learning
Entertainment
No comment
Wifi in the library
I have no other access
I use this for financial, health, legal information/purposes
Literacy and learning
Entertainment
No comment
Ability to make printouts/copies
I have no other access
I use this for financial, health, legal information/purposes
Literacy and learning
Entertainment
No comment
Computers
I have no other access
I use this for financial, health, legal information/purposes
Literacy and learning
Entertainment
No comment
Laptops that can be used in the library
I have no other access
I use this for financial, health, legal information/purposes
Literacy and learning
Entertainment
No comment
Online resources/Databases
I have no other access
I use this for financial, health, legal information/purposes
Literacy and learning
Entertainment
No comment
Children's computers/learning games
I have no other access
I use this for financial, health, legal information/purposes
Literacy and learning
Entertainment
No comment
Other (please specify)
7.
What would you like to see more of?
Books
DVDs
Ebooks / Downloadable Audio Books
Emagazines
Adult Programs
Children's Programs
Online programs
3D Printing
Video/audio editing software
Study rooms
A library of "things" ex. seed exchange, bakeware, fishing gear, etc.
Please tell us more about your selections:
8.
"Do you feel the library's collections reflect the diversity of the community?"
Agree
Neither agree nor disagree
Disagree
Please tell us more:
9.
What services similar to the library's do you use through other organizations or businesses?
10.
What do you like best about your library?
11.
If you could improve the library by changing one thing, what would it be?
