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Customer Satisfaction Survey
Document No.: JONH-CS-Pr01-F01B
The selections 1-4 mean the following:
1. Very Not Satisfied
2. Not Satisfied
3. Satisfied
4. Very Satisfied
1.
Company Name:
2.
What is the type of the company?
Insurance Company
Self Insured Funds
3.
What is your level of satisfaction with the annual costs incurred by the contracts managed by us?
1
2
3
4
4.
What is your level of satisfaction
with the
quality
of the approved healthcare providers network?
1
2
3
4
5.
What is your level of satisfaction with the
size
of the approved healthcare provider network?
1
2
3
4
6.
What is your level of satisfaction with the geographical distribution of the approved healthcare provider network?
1
2
3
4
7.
What is your level of satisfaction with the quality of the medical network booklet?
1
2
3
4
8.
What is you level of satisfaction with the quality of the cards that were issued by us?
1
2
3
4
9.
What is your level of satisfaction with the speed with which cards are issued and delivered by us?
1
2
3
4
10.
What is your level of satisfaction with our speed of responding to inquiries and complaints?
1
2
3
4
11.
What is your level of satisfaction with the speed and accuracy of compensation of financial dues outside the medical network? (Non-Network)
1
2
3
4
12.
What is your level of satisfaction with the financial department in terms of payments done on time?
1
2
3
4
13.
What is your level of satisfaction with the medical payment mechanism that shows the sums paid by each payer?
1
2
3
4
14.
What is your level of satisfaction with the medical network department and its fulfillment of the needs required by you?
1
2
3
4
15.
What is your level of satisfaction with the Department of Medical Approvals and how quickly it meets your needs?
1
2
3
4
16.
What is your level of satisfaction with the Chronic Claims division?
1
2
3
4
17.
What is your level of satisfaction with the Operations Department in terms of the percentage of errors in the claims?
1
2
3
4
18.
What is your level of satisfaction with the marketing department in terms of communication and response?
1
2
3
4
19.
What is your level of satisfaction with the subscriber department in terms of card delivery? Additions and Cancellations?
1
2
3
4
20.
What is your level of satisfaction with the reports submitted in terms of statistics and policy expertise?
1
2
3
4
21.
What is your level of satisfaction with the presentations done by our Business Development Team regarding the performance of your clients portfolio?
1
2
3
4
22.
What is your level of satisfaction with the treatment and performance of our representatives in hospitals and their interaction with your beneficiaries?
1
2
3
4
23.
Suggestions:
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