Document No.: JONH-CS-Pr01-F01B

The selections 1-4 mean the following: 
1. Very Not Satisfied 
2. Not Satisfied 
3. Satisfied 
4. Very Satisfied 

Question Title

* 1. Company Name: 

Question Title

* 2. What is the type of the company?

Question Title

* 3. What is your level of satisfaction with the annual costs incurred by the contracts managed by us?

Question Title

* 4. What is your level of satisfaction with the quality of the approved healthcare providers network?
 

Question Title

* 5. What is your level of satisfaction with the size of the approved healthcare provider network?

Question Title

* 6. What is your level of satisfaction with the geographical distribution of the approved healthcare provider network?

Question Title

* 7. What is your level of satisfaction with the quality of the medical network booklet? 

Question Title

* 8. What is you level of satisfaction with the quality of the cards that were issued by us?

Question Title

* 9. What is your level of satisfaction with the speed with which cards are issued and delivered by us?

Question Title

* 10. What is your level of satisfaction with our speed of responding to inquiries and complaints?

Question Title

* 11. What is your level of satisfaction with the speed and accuracy of compensation of financial dues outside the medical network? (Non-Network) 

Question Title

* 12. What is your level of satisfaction with the financial department in terms of payments done on time?
 

Question Title

* 13. What is your level of satisfaction with the medical payment mechanism that shows the sums paid by each payer?
 

Question Title

* 14. What is your level of satisfaction with the medical network department and its fulfillment of the needs required by you? 

Question Title

* 15. What is your level of satisfaction with the Department of Medical Approvals and how quickly it meets your needs?

Question Title

* 16. What is your level of satisfaction with the Chronic Claims division?

Question Title

* 17. What is your level of satisfaction with the Operations Department in terms of the percentage of errors in the claims?

Question Title

* 18. What is your level of satisfaction with the marketing department in terms of communication and response?

Question Title

* 19.
What is your level of satisfaction with the subscriber department in terms of card delivery? Additions and Cancellations? 

Question Title

* 20. What is your level of satisfaction with the reports submitted in terms of statistics and policy expertise?

Question Title

* 21. What is your level of satisfaction with the presentations done by our Business Development Team regarding the performance of your clients portfolio?

Question Title

* 22. What is your level of satisfaction with the treatment and performance of our representatives in hospitals and their interaction with your beneficiaries?

Question Title

* 23. Suggestions:

T