Document No.: JONH-CS-Pr01-F01B

The selections 1-4 mean the following: 
1. Very Not Satisfied 
2. Not Satisfied 
3. Satisfied 
4. Very Satisfied 

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1. Company Name: 

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2. What is the type of the company?

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3. What is your level of satisfaction with the annual costs incurred by the contracts managed by us?

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4. What is your level of satisfaction with the quality of the approved healthcare providers network?
 

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5. What is your level of satisfaction with the size of the approved healthcare provider network?

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6. What is your level of satisfaction with the geographical distribution of the approved healthcare provider network?

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7. What is your level of satisfaction with the quality of the medical network booklet? 

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8. What is you level of satisfaction with the quality of the cards that were issued by us?

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9. What is your level of satisfaction with the speed with which cards are issued and delivered by us?

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10. What is your level of satisfaction with our speed of responding to inquiries and complaints?

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11. What is your level of satisfaction with the speed and accuracy of compensation of financial dues outside the medical network? (Non-Network) 

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12. What is your level of satisfaction with the financial department in terms of payments done on time?
 

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13. What is your level of satisfaction with the medical payment mechanism that shows the sums paid by each payer?
 

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14. What is your level of satisfaction with the medical network department and its fulfillment of the needs required by you? 

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15. What is your level of satisfaction with the Department of Medical Approvals and how quickly it meets your needs?

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16. What is your level of satisfaction with the Chronic Claims division?

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17. What is your level of satisfaction with the Operations Department in terms of the percentage of errors in the claims?

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18. What is your level of satisfaction with the marketing department in terms of communication and response?

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19.
What is your level of satisfaction with the subscriber department in terms of card delivery? Additions and Cancellations? 

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20. What is your level of satisfaction with the reports submitted in terms of statistics and policy expertise?

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21. What is your level of satisfaction with the presentations done by our Business Development Team regarding the performance of your clients portfolio?

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22. What is your level of satisfaction with the treatment and performance of our representatives in hospitals and their interaction with your beneficiaries?

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23. Suggestions:

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