First Neighborhood Bank Customer Feedback Question Title * 1. How did you first hear about First Neighborhood Bank? Radio Television Billboard Newspaper Ad Website Social Media Employee (Please name below) Other (Please specify below) (please specify) OK Question Title * 2. Which products do you currently have at FNB? Checking Account Savings Account CD IRA Safe Deposit Box Loan Not currently a customer Other (please specify) OK Question Title * 3. How long have you been a customer of FNB? OK Question Title * 4. Which of our locations do you use most frequently? Spencer North Parkersburg South Parkersburg OK Question Title * 5. How Satisfied are you with the service you receive? Very satisfied Satisfied Dissatisfied Very Dissatisfied OK Question Title * 6. Do you currently use our FirstTouch online banking or our mobile app? Yes, online banking only Yes, mobile app only Yes, both No If no, why not? OK Question Title * 7. How likely would you be to recommend FNB to a friend or relative? Very likely Likely Unlikely Very unlikely OK Question Title * 8. What could we do to serve you better? OK DONE