Patient feedback

The Locums and support staff at CALMS are dedicated to providing the highest quality of care to our patients and local community.We welcome your suggestions for improving our service.To complete the survey please indicate your response by checking the appropriate rating

* 1. Ease in contacting CALMS via telephone

* 2. The urgency of your needs was addressed adequately when you telephoned CALMS

* 3. Facilities in the consultation rooms

* 4. Privacy in the consulting and waiting rooms

* 5. Information is provided by the doctor or the staff of any costs associated with services that are in addition to the consultation

* 6. Respect shown to you by the doctor

* 7. Respect shown to you by the practice staff

* 8. Confidence that any feedback or complaints would be handled appropriately

* 9. If there has been a request for a third person to attend your consultation, were you asked permission before the consultation?

* 10. Are there any areas where CALMS could improve its service or facilities?
Are there any other comments you would like to make about the practice, doctors or staff?

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