Patient feedback

The Locums and support staff at CALMS are dedicated to providing the highest quality of care to our patients and local community.We welcome your suggestions for improving our service.To complete the survey please indicate your response by checking the appropriate rating

Ease in contacting CALMS via telephone

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* 1. Ease in contacting CALMS via telephone

The urgency of your needs was addressed adequately when you telephoned CALMS

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* 2. The urgency of your needs was addressed adequately when you telephoned CALMS

Facilities in the consultation rooms

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* 3. Facilities in the consultation rooms

Privacy in the consulting and waiting rooms

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* 4. Privacy in the consulting and waiting rooms

Information is provided by the doctor or the staff of any costs associated with services that are in addition to the consultation

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* 5. Information is provided by the doctor or the staff of any costs associated with services that are in addition to the consultation

Respect shown to you by the doctor

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* 6. Respect shown to you by the doctor

Respect shown to you by the practice staff

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* 7. Respect shown to you by the practice staff

Confidence that any feedback or complaints would be handled appropriately

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* 8. Confidence that any feedback or complaints would be handled appropriately

If there has been a request for a third person to attend your consultation, were you asked permission before the consultation?

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* 9. If there has been a request for a third person to attend your consultation, were you asked permission before the consultation?

Are there any areas where CALMS could improve its service or facilities?
Are there any other comments you would like to make about the practice, doctors or staff?

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* 10. Are there any areas where CALMS could improve its service or facilities?
Are there any other comments you would like to make about the practice, doctors or staff?

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