The Community of Service Designers

International Service Design Institute (ISDI)

The International Service Design Institute, a professional development organization that offers curriculum, books, online courses, videos, and survey data for service designers, is conducting a survey regarding the growth of service design. Please consider lending your voice by taking the survey. The results will be posted on our website: www.internationalservicedesigninstitute.com.

Question Title

* 1. Which definition would you be most comfortable using to describe Service Design?

Used for planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its users.

An established field that is both studied and practiced, based on a user-centric approach to creating and improving services. Using methodologies, models and tools, services are designed to meet user needs and result in satisfied user experiences.

The activity of planning and organizing a business’s resources (people, props, and processes) in order to (1) directly improve the employee’s experience, and (2) indirectly, the customer’s experience.

Experienced-centered methodology (which includes human-centered design, emotional design, design thinking and contextual design) that enables service innovation - by which 'services' are a provider's total, accumulated portfolio of products and services.

A process whereby designers create sustainable solutions and optimal experiences for both customers in unique contexts and any service providers involved.

Other (please specify)

Question Title

* 2. I would describe myself as:

Entry-Level Service Designer

Mid-Level Service Designer

Advanced or Senior Service Designer

I Don't Consider Myself a Service Designer

Other (Comment)

Question Title

* 3. To become a professional service designer, I . . .

Matriculated from a service design school of higher education

Took courses at a school of higher education

Pursued training in workshops or online

Mentored under a service designer

I just applied to a service design job without any formal SD education or knowledge and got hired

I made a leap into SD from a related, similar or applicable field

If you entered the SD field from another profession, which one was that?

Question Title

* 4. Please complete the following sentence: "I believe there are ________ service design jobs now than at any time in the past."

fewer

neither more nor less

I would not know

Question Title

* 5. What would you suggest are the skills required of a service designer?

Question Title

* 6. What recommendations would you give to others seeking SD knowledge?

Question Title

* 7. Please try and complete the following sentence: "I believe service design

is growing."

is fading."

has hit a plateau."

I would not know about the growth of SD.

Please share any anecdotal evidence for your belief.

Question Title

* 8. For Service Design to grow as a field, ____________ needs to occur:

Question Title

* 9. COVID-19 has impacted my job or employment.

Yes

If so, how has COVID-19 impacted your work, you personally, or your employer?

Question Title

* 10. My primary work as a practicing service designer is . . . :

as a consultant for a management consulting firm

in an agency that provides clients SD services

for myself, as a freelance or solo practitioner

within a business or corporate environment that hires service designers

as a full-time trainer or educator

as a part-time trainer or educator

Other, not listed above

Question Title

* 11. My clients/employers operate in the following industry/sectors:

Healthcare services

Civic-public services (other than transportation)

Consumer-oriented services (excluding technology)

Non-Profit services

Academic services or academia

Technology services

Consulting services

Transportation

Financial services

Hospitality services

Multiple or other (please specify)

Question Title

* 12. Gender

Male

Female

Nonbinary/Gender-Neutral

Prefer not to answer

Question Title

* 13. What is your age bracket? (Responses are anonymous)

18-20

21-29

30-39

40-49

50-59

60 or older

Question Title

* 14. Average Annual Salary (Responses are anonymous)

Under $15,000 (€13,500)

Between $15,000 and $29,999 (€13,500 - €29,000)

Between $30,000 and $49,999 (€29,000 - €45,000)

Between $50,000 and $74,999 . (€45,000 - €67,000)

Between $75,000 and $99,999 (€67,000 - €88,000)

Between $100,000 and $150,000 (€88,000 - €135,000)

Over $150,000 (€135,000)

Question Title

* 15. In what country do you work?

Question Title

* 16. International Service Design Institute is a professional development organization known for it's sequential Service Designer Handbook Series. The Institute offers reference books, videos, e-courses, white papers, and survey data. We are currently developing curriculum and workshop guidance for trainers.

To keep current, consider subscribing to the free newsletter - Service Design Digest - that each week serves up global service design news with tips for practicing service design, event notifications, videos and more.

**To subscribe to Service Design Digest, let us know by your email address in the comment box.**

Question Title

* 17. If you have any comments, suggestions, or something you would like to query for a future survey, please let us know! We welcome hearing from you.