The Community of Service Designers International Service Design Institute (ISDI) The International Service Design Institute, a professional development organization that offers curriculum, books, online courses, videos, and survey data for service designers, is conducting a survey regarding the growth of service design. Please consider lending your voice by taking the survey. The results will be posted on our website: www.internationalservicedesigninstitute.com. OK Question Title * 1. Which definition would you be most comfortable using to describe Service Design? An established field that is both studied and practiced, based on a user-centric approach to creating and improving services. Using methodologies, models and tools, services are designed to meet user needs and result in satisfied user experiences. A process whereby designers create sustainable solutions and optimal experiences for both customers in unique contexts and any service providers involved. Used for planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its users. The activity of planning and organizing a business’s resources (people, props, and processes) in order to (1) directly improve the employee’s experience, and (2) indirectly, the customer’s experience. Experienced-centered methodology (which includes human-centered design, emotional design, design thinking and contextual design) that enables service innovation - by which 'services' are a provider's total, accumulated portfolio of products and services. Other (please specify) OK Question Title * 2. I would describe myself as: Entry-Level Service Designer Mid-Level Service Designer Advanced or Senior Service Designer I Don't Consider Myself a Service Designer Other (Comment) OK Question Title * 3. To become a professional service designer, I . . . Matriculated from a service design school of higher education Took courses at a school of higher education Pursued training in workshops or online Mentored under a service designer I just applied to a service design job without any formal SD education or knowledge and got hired I made a leap into SD from a related, similar or applicable field If you entered the SD field from another profession, which one was that? OK Question Title * 4. Please complete the following sentence: "I believe there are ________ service design jobs now than at any time in the past." more fewer neither more nor less I would not know OK Question Title * 5. What would you suggest are the skills required of a service designer? OK Question Title * 6. What recommendations would you give to others seeking SD knowledge? OK Question Title * 7. Please try and complete the following sentence: "I believe service design is growing." is fading." has hit a plateau." I would not know about the growth of SD. Please share any anecdotal evidence for your belief. OK Question Title * 8. For Service Design to grow as a field, ____________ needs to occur: OK Question Title * 9. COVID-19 has impacted my job or employment. Yes No If so, how has COVID-19 impacted your work, you personally, or your employer? OK Question Title * 10. My primary work as a practicing service designer is . . . : as a consultant for a management consulting firm in an agency that provides clients SD services for myself, as a freelance or solo practitioner within a business or corporate environment that hires service designers as a full-time trainer or educator as a part-time trainer or educator Other, not listed above OK Question Title * 11. My clients/employers operate in the following industry/sectors: Healthcare services Civic-public services (other than transportation) Consumer-oriented services (excluding technology) Non-Profit services Academic services or academia Technology services Consulting services Transportation Financial services Hospitality services Multiple or other (please specify) OK Question Title * 12. Gender Male Female Nonbinary/Gender-Neutral Prefer not to answer OK Question Title * 13. What is your age bracket? (Responses are anonymous) 18-20 21-29 30-39 40-49 50-59 60 or older OK Question Title * 14. Average Annual Salary (Responses are anonymous) Under $15,000 (€13,500) Between $15,000 and $29,999 (€13,500 - €29,000) Between $30,000 and $49,999 (€29,000 - €45,000) Between $50,000 and $74,999 . (€45,000 - €67,000) Between $75,000 and $99,999 (€67,000 - €88,000) Between $100,000 and $150,000 (€88,000 - €135,000) Over $150,000 (€135,000) OK Question Title * 15. In what country do you work? Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia (Plurinational State of) Bosnia and Herzegovina Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Côte D'Ivoire Croatia Cuba Cyprus Czech Republic Democratic People's Republic of Korea Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea Bissau Guyana Haiti Holy See Honduras Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People’s Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia (Federated States of) Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Republic of Korea Republic of Moldova Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Swaziland Sweden Switzerland Syrian Arab Republic Tajikistan Thailand The former Yugoslav Republic of Macedonia Timor-Leste Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom of Great Britain and Northern Ireland United Republic of Tanzania United States of America Uruguay Uzbekistan Vanuatu Venezuela (Bolivarian Republic of) Vietnam Yemen Zambia Zimbabwe OK Question Title * 16. International Service Design Institute is a professional development organization known for it's sequential Service Designer Handbook Series. The Institute offers reference books, videos, e-courses, white papers, and survey data. We are currently developing curriculum and workshop guidance for trainers. To keep current, consider subscribing to the free newsletter - Service Design Digest - that each week serves up global service design news with tips for practicing service design, event notifications, videos and more. To subscribe to Service Design Digest, let us know by your email address in the comment box. OK Question Title * 17. If you have any comments, suggestions, or something you would like to query for a future survey, please let us know! We welcome hearing from you. OK THANK YOU!