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Community Stakeholder Feedback
A Stakeholder is considered a person served, a family member of someone served, a referral source, a community partner, etc. We value your feedback on our services and how we can improve. Thank you for taking a few minutes to respond.
1.
What is your involvement with CMHA Kootenays
Person served in a program
Family member of person served
Referral Source
Community Partner
Program funder
Other (please specify)
2.
Which of the following programs are you aware of?
Crisis Services
Community Outreach Services
Haven Gardens Second-Stage Transitional Housing Program
Housing Services in Cranbrook, Kimberley, Golden, Creston, Trail, Castlegar and Nelson
Kootenay Haven Transition House
Life Skills Kimberley
PEACE Program in Cranbrook or Kimberley (Prevention, Education, Advocacy, Counselling and Empowerment)
Public Education (ASIST, safeTalk, Mental Health First Aid, etc)
Volunteer Kootenays (Senior Check-in Calls, Senior Friendly Visitor Program, Volunteer Assisted Shopping Program, and Volunteer Income Tax Program - Programs offered in Cranbrook)
Youth Outreach and Family Support in Cranbrook or Kimberley
Other (please specify)
3.
Were the services provided beneficial?
Yes
Partially
No
Please provide any comment you feel is applicable.
4.
Do you believe CMHA Kootenays provides quality services?
Yes, no improvements are required
Yes, but could use some improvement
No
Comments
5.
How satisfied are you with the response time of staff to a voice message, text or email?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Comments:
6.
Are staff professional and approachable?
Yes, all of the time
Most of the time
No
Comments
7.
What services do you think CMHA Kootenays needs to develop within the Kootenay Region?
8.
Overall, please rate your experience with CMHA Kootenays
Excellent
Satisfactory
Poor
Comments (please provide any strengths or area requiring improvement)
