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The house is comfortable, and homelike
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The home is clean and well kept
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The home is well maintained (ie windows working, appliances in good repair)
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The house location is in a safe and clean neighborhood
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My family member/ward is able to access the community easily
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The furnishings & decorations are reflective of my family members/wards taste
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I am happy with supports REACH provides to my family member/ward
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Medical/medication concerns are addressed timely
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My family member is educated and offered healthy food choices and participates in menu planning / cooking
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My family member has a full life regarding the choice of leisure activities
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My family member looks clean/neat and is comfortable with themselves
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My family member reports happiness with their roommate
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My family member is helped when frustrated or anxious
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My family member is provided excellent overall care
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My family member is challenged to their to their fullest potential
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The Program Director is easily accessible
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The Assistant Program Director is easily accessible
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Communication with the management team is adequate
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I am kept up to date with financial information about my family member/ward (if authorized to receive info)
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Direct Care Support Staff are caring and well trained in my family members strength and weaknesses
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I am confident in the ability of the direct care support staff to work with my family member/ward
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I have confidence in staff to relay information to program management
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I have confidence in the REACH administrative (office) staff
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I would be interested in attending a staff meeting on occasion to discuss my family member/ward and offer input to the staff
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I have confidence with the Emergency - 24 hour on call system
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I receive information /documentation about medical appointments (if authorized to receive)
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