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2026 NRVCS Consumer Satisfaction Survey

1.I like the services I receive at NRVCS.
2.NRVCS is my choice of provider, even with other options available in the area.
3.The location of services is convenient (parking, public transportation, distance, etc.)
4.The staff at NRVCS believe that I can grow, change, and recover.
5.I feel comfortable asking questions about my services, treatment and/or medication.
6.I feel free to complain about my services.
7.I was given information about my consumer rights.
8.Staff help me get the information I need to better manage my problems.
9.Staff support me in making my own decisions.
10.Staff are sensitive to my up bringing and beliefs and are accepting of those.
11.I feel I have made progress with the needs that lead me to seek care.
12.Please list one thing you like about your services at NRVCS.
13.Please list one thing you would improve about your services at NRVCS.
14.Many people have trouble with reading or writing, or both. Is this something that you struggle with?
15.If you answered “Yes” to the question above, have you been offered help with this issue?
16.If you answered “No” to the question above (Question #15), would you be interested in getting help?
17.Is English your first language?
18.Do you struggle with talking to, or understanding, your counselor at NRVCS?
19.If you answered "Yes" to the question above, have you shared this struggle with your counselor?
20.If you answered “Yes” to the question above, have you been offered help with this issue?
21.If you answered "No" to Question #19, would you be interested in getting help with this issue?
22.Please provide any additional comments or feedback that you would like to share. Please also provide your name and the best way to contact you if you answered "Yes" to Questions #15 and/or #20 so that we can get in touch with you about additional help and resources.