Community & Stakeholder Survey - Shaping Our Strategic Plan for the Next 3 Years Kerang District Health is developing a Strategic Plan for the next 3 years.We want to hear from community members, patients, carers, staff and partners about what matters most now and into the future.Your feedback will help guide decisions about services, priorities and how we work with other health services across the Loddon Mallee region.This survey is anonymous and takes around 10 minutes to complete. Section 1: About You Question Title * 1. Which best describes you? (Tick all that apply) Community member/local resident Patient (current or past) Carer or family member Aged care resident or family Aboriginal or Torres Strait Islander community member Staff member Visiting doctor or clinican GP / primary care provider Community or service partner Other (please specify) Other (please specify) Question Title * 2. How are you connected to Kerang District Health? I use services regularly I use services sometimes I work here I work with or refer to the service General interest in local health services Question Title * 3. Which town or area do you live or work in? Section 2: Care, Safety & ExperienceStrategic Domain: Quality, Safety & Care Experience Question Title * 4. Overall, how would you rate your experience with Kerang District Health? Very good Good Okay Very poor Not applicable Very good Good Okay Very poor Not applicable Question Title * 5. How well do you think Kerang District Health currently does the following? Very well Well Okay Not well Not sure Safe, high-quality care Safe, high-quality care Very well Safe, high-quality care Well Safe, high-quality care Okay Safe, high-quality care Not well Safe, high-quality care Not sure Emergency care Emergency care Very well Emergency care Well Emergency care Okay Emergency care Not well Emergency care Not sure Aged care services Aged care services Very well Aged care services Well Aged care services Okay Aged care services Not well Aged care services Not sure Community & primary health services Community & primary health services Very well Community & primary health services Well Community & primary health services Okay Community & primary health services Not well Community & primary health services Not sure Communication with patients and families Communication with patients and families Very well Communication with patients and families Well Communication with patients and families Okay Communication with patients and families Not well Communication with patients and families Not sure Communication with the community Communication with the community Very well Communication with the community Well Communication with the community Okay Communication with the community Not well Communication with the community Not sure Respect and dignity Respect and dignity Very well Respect and dignity Well Respect and dignity Okay Respect and dignity Not well Respect and dignity Not sure Question Title * 6. What do we do well that we should protect and build on? Section 3: Access, Equity & Community NeedStrategic Domain: Access & Community Need Question Title * 7. Are there people in our community who find it hard to access our services? Yes No Not sure Yes No Not sure If yes, who and why? Question Title * 8. If some health services cannot be provided in Kerang in the future due to their complexity or level of specialisation, how far would you generally be willing to travel for care? Up to 45 minutes Up to 1 hour Up to 2 hours 3 - 4 hours I would travel as far as needed Up to 45 minutes Up to 1 hour Up to 2 hours 3 - 4 hours I would travel as far as needed Would the type of service that you need to travel for, for example oncology or rehabilitation services, influence your decision on what you are willing to do? Question Title * 9. What transport would you most likely use to attend health appointments outside Kerang? Personal vehicle Family or friends Volunteer transport Bus Train Other Personal vehicle Family or friends Volunteer transport Bus Train Other Question Title * 10. Do you think there are adequate transport options to access health care outside Kerang? Yes No Not sure Yes No Not sure Section 4: Future Health NeedsStrategic Domain: Services & Care Models Question Title * 11. Over the next 3–5 years, how important are the following services for our community? Very important Important Somewhat Not important Emergency services Emergency services Very important Emergency services Important Emergency services Somewhat Emergency services Not important Acute hospital care Acute hospital care Very important Acute hospital care Important Acute hospital care Somewhat Acute hospital care Not important Theatre / Surgical services Theatre / Surgical services Very important Theatre / Surgical services Important Theatre / Surgical services Somewhat Theatre / Surgical services Not important Aged care services Aged care services Very important Aged care services Important Aged care services Somewhat Aged care services Not important Day oncology Day oncology Very important Day oncology Important Day oncology Somewhat Day oncology Not important Mental health support Mental health support Very important Mental health support Important Mental health support Somewhat Mental health support Not important Chronic disease care Chronic disease care Very important Chronic disease care Important Chronic disease care Somewhat Chronic disease care Not important Allied health services Allied health services Very important Allied health services Important Allied health services Somewhat Allied health services Not important Kerang GP Clinic Kerang GP Clinic Very important Kerang GP Clinic Important Kerang GP Clinic Somewhat Kerang GP Clinic Not important Question Title * 12. Are there health needs in our community that are not currently being met? Please list groups of people or service examples. Telehealth Question Title * 13. Have you ever used telehealth (phone or video) for health appointments? Yes No Yes No If yes was it a good experience? Question Title * 14. Would you be willing to use telehealth for health services in the future if it was available locally for example GP or Specialist doctor appointments, outpatient consultations, allied health care, community nursing etc? Yes No Maybe I would like more information Yes No Maybe I would like more information Any comments or preferred services Section 5: People & WorkforceStrategic Domain: Workforce & Culture Question Title * 15. How important are the following for the future of Kerang District Health? Very important Important Somewhat Not important Having enough staff Having enough staff Very important Having enough staff Important Having enough staff Somewhat Having enough staff Not important Supporting and retaining staff Supporting and retaining staff Very important Supporting and retaining staff Important Supporting and retaining staff Somewhat Supporting and retaining staff Not important Training and development Training and development Very important Training and development Important Training and development Somewhat Training and development Not important A positive and respectful workplace A positive and respectful workplace Very important A positive and respectful workplace Important A positive and respectful workplace Somewhat A positive and respectful workplace Not important Question Title * 16. What should Kerang District Health focus on to support its workforce into the future? Section 6: Working TogetherStrategic Domain: Partnerships & System Integration Question Title * 17. How important is it that Kerang District Health works closely with the following? Very important Important Somewhat Not important Local GPs & primary care Local GPs & primary care Very important Local GPs & primary care Important Local GPs & primary care Somewhat Local GPs & primary care Not important Other hospitals in the region Other hospitals in the region Very important Other hospitals in the region Important Other hospitals in the region Somewhat Other hospitals in the region Not important Aged care providers Aged care providers Very important Aged care providers Important Aged care providers Somewhat Aged care providers Not important Mental health services Mental health services Very important Mental health services Important Mental health services Somewhat Mental health services Not important Community organisations Community organisations Very important Community organisations Important Community organisations Somewhat Community organisations Not important Question Title * 18. The Loddon Mallee clinical networks aim to improve how services work together across the region.What should better regional working achieve for Kerang? Section 7: Sustainability & the FutureStrategic Domain: Sustainability & Stewardship Question Title * 19. How concerned are you about the following over the next 3–5 years? Very concerned Concerned Slightly Not concerned Keeping services local Keeping services local Very concerned Keeping services local Concerned Keeping services local Slightly Keeping services local Not concerned Financial sustainability Financial sustainability Very concerned Financial sustainability Concerned Financial sustainability Slightly Financial sustainability Not concerned Buildings and facilities Buildings and facilities Very concerned Buildings and facilities Concerned Buildings and facilities Slightly Buildings and facilities Not concerned Digital health and technology Digital health and technology Very concerned Digital health and technology Concerned Digital health and technology Slightly Digital health and technology Not concerned Section 8: Setting Priorities Question Title * 20. What should be the TOP THREE priorities for Kerang District Health over the next 3–5 years?(Select up to 3) Strong local services Access to care Emergency services Aged care Supporting the workforce Community and primary health Working better with other services Patient and carer experience Question Title * 21. Would you recommend a family member, friend or relative to access services at Kerang District Health? Yes No Maybe Yes No Maybe If no, please tell us why Question Title * 22. In your view, what would success look like for Kerang District Health in 3–5 years? Question Title * 23. Is there anything else you would like to comment on or share with us? Optional: About YouThese questions are optional. They help us understand whether we are hearing from different age groups and parts of our community. Question Title * 24. What age group are you in? Under 18 18-34 35-49 50-64 65-79 80 years and over Prefer not to say Question Title * 25. Do you identify as Aboriginal and/or Torres Strait Islander? Yes, Aboriginal Yes, Torres Strait Islander Yes, both Aboriginal and Torres Strait Islander No Prefer not to say Thank you. We appreciate you taking the time to complete this survey. Done
