Award Regulations:

Eligibility
The Customer Service Representative of the Year Award was created to recognize one supplier customer service representative who regularly goes the extra mile to serve his or her customers. Nominations due by December 19, 2025.

Nomination Guidelines
To be eligible for this award, a supplier customer service or technical support representative must currently be employed by a supplier member and must have been employed by that company for at least 3 years. Nominees must currently be a telephone or technical support representative with at least 1 year experience in that position and must be involved in processing orders or providing technical help. Retailer or supplier members may nominate someone for this award, but supplier members cannot nominate their own employees.

Judging Process
Although multiple nominations can be submitted for each representative, only one nomination is required to ensure eligibility for the award. The Awards Committee will score all entrants and select a winner.

The award recipient will be announced at the 2026 International Personalization Expo in Las Vegas. The winner will receive a Gold Obelisk and a profile in Insights magazine.
I HEREBY NOMINATE THE FOLLOWING INDIVIDUAL:

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* Nominee Full Name

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* Company Name

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* Mailing Address (Street, City, State, Zip/Postal Code, Country)

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* Email Address

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* Phone Number

THIS NOMINATION IS SUBMITTED BY:

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* Contact Full Name

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* Company Name

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* Mailing Address (Street, City, State, Zip/Postal Code, Country)

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* Email Address

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* Phone Number

PLEASE ANSWER THE FOLLOWING QUESTIONS:

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* How does this nominee promote the awards and engraving industry?

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* How does this nominee promote APA?

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* Describe this nominee's contributions to customer service:

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* Describe this nominee's contributions to sales excellence:

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* Describe this nominee's contributions to industry knowledge:

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* Describe this nominee's phone skills:

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* Does he/she know a lot about their company's products?

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* To what extent does he/she try to get you the product you need, and help you get the best value for your money?

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* Does this person support and/or mention the association's products and services?

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* Give an example of how this nominee has "gone the extra mile" for his or her customers:

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