Award Regulations:

Eligibility
The Customer Service Representative of the Year Award was created to recognize one supplier customer service representative who regularly goes the extra mile to serve his or her customers. Nominations due by December 18, 2026.

Nomination Guidelines
To be eligible for this award, a supplier customer service or technical support representative must currently be employed by a supplier member and must have been employed by that company for at least 3 years. Nominees must currently be a telephone or technical support representative with at least 1 year experience in that position and must be involved in processing orders or providing technical help. Retailer or supplier members may nominate someone for this award, but supplier members cannot nominate their own employees.

Judging Process
Although multiple nominations can be submitted for each representative, only one nomination is required to ensure eligibility for the award. The Awards Committee will score all entrants and select a winner.

The award recipient will be announced at the 2027 International Personalization Expo in Las Vegas. The winner will receive a Gold Obelisk and a profile in Insights magazine.
I HEREBY NOMINATE THE FOLLOWING INDIVIDUAL:

Question Title

Nominee Full Name (Required.)

Question Title

Company Name (Required.)

Question Title

Mailing Address (Street, City, State, Zip/Postal Code, Country) (Required.)

Question Title

Email Address (Required.)

Question Title

Phone Number (Required.)

THIS NOMINATION IS SUBMITTED BY:

Question Title

Contact Full Name (Required.)

Question Title

Company Name (Required.)

Question Title

Mailing Address (Street, City, State, Zip/Postal Code, Country) (Required.)

Question Title

Email Address (Required.)

Question Title

Phone Number (Required.)

PLEASE ANSWER THE FOLLOWING QUESTIONS:

Question Title

How does this nominee promote the awards and personalization industry? (Required.)

Question Title

How does this nominee promote APA? (Required.)

Question Title

Describe this nominee's contributions to customer service: (Required.)

Question Title

Describe this nominee's contributions to sales excellence: (Required.)

Question Title

Describe this nominee's contributions to industry knowledge: (Required.)

Question Title

Describe this nominee's phone skills: (Required.)

Question Title

Does he/she know a lot about their company's products? (Required.)

Question Title

To what extent does he/she try to get you the product you need, and help you get the best value for your money? (Required.)

Question Title

Does this person support and/or mention the association's products and services? (Required.)

Question Title

Give an example of how this nominee has "gone the extra mile" for his or her customers: (Required.)

T