This survey is 20 questions and will take approximately 5-10 minutes to complete.

Your feedback is very important to us. The insights you provide in this survey will help us to provide you with quality financial services and exceed your expectations. Thank you for taking the time to share your opinions with our team.

Your response can be kept anonymous, though if you would like to automatically be entered to win our $100 drawing (which will be deposited to your account), you will need to provide your name and email address or phone number so we may notify you if you have won.

Please note that you must be a current member to take this survey and be eligible for the drawing. Only one submission is allowed per member. Thank you!

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* 1. How long have you been a member of the Credit Union?

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* 2. What is your age category?

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* 3. Do you have any immediate family members that belong to the Credit Union?

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* 4. Which of the following best describes you?

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* 5. What is your zip code?

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* 6. What do you most often turn to the credit union for?

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* 7. In one sentence, how would you describe your credit union to a friend or neighbor?

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* 8. What do you believe the credit union does the very best?

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* 9. How do you prefer to conduct your transactions?

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* 10. How would you prefer to hear about news, updates, or promotions from your credit union? (Select all that apply)

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* 11. What do you value most in your primary financial institution? (Click and drag to rank in order from most important to least with 1 being the most important and 4 being the least).

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* 12. What financial information interests you? Select all that apply.

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* 13. Would you like to see any other products/services at the credit union? If so, what ones? 

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* 14. Which of the following products/services are you aware of or use? (Check all that apply)

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* 15. How likely is it that you would recommend our credit union to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 16. If you rated us 7–10: What stands out most about your credit union experience? If 0–6: What could we do to improve?

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* 17. Would you be willing to share (name + optional photo) how our service has helped you, to possibly be featured in marketing?

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* 18. How likely are you to continue to have an account with us?

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* 19. Additional comments or feedback:

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* 20. Please enter your contact information if you would like to enter our $100 grand prize drawing for all survey participants (so that we may contact you if you win). As a reminder, you must be a current member of the credit union to be eligible.

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* 21. Official Contest Rules and Regulations

No purchase or payment of any kind is necessary to enter, win, or claim a prize. Alternative Method of Entry (AMOE): Send your full name and contact information to marketing@waterfrontfcu.com, subject: 2025 Member Survey Contest Entry.

The $100 giveaway (“Contest”) is sponsored by Waterfront Federal Credit Union. This event is governed by these official rules (“Official Rules”) and is subject to all applicable laws and regulations. Void where prohibited by law. By participating, you agree to abide by these Official Rules, including all eligibility requirements, and understand that the results, as determined by Waterfront FCU, are final in all respects.

1. CONTEST PERIOD:
The Contest will begin on 9/17/25 and ends on 9/26/25. A winner will be selected 7 days from the close of the Contest period.

2. ELIGIBILITY:
The drawing is open to legal residents the fifty United States, who are members of Waterfront FCU, 18+ years old, and participate in the 2025 Member Survey.

3. HOW TO PARTICIPATE:
1 $100 winner will be selected. You may enter to win by completing the Member Survey or submitting an approved alternative method of entry. All entrants participating during the Contest Period will be entered for a chance to win the grand prize drawing. No purchase is necessary. The winner will be drawn at random.

4. DRAW DATE:
One (1) random draw will be held 7 days after the close of the Contest Period. Eligible entrants will be randomly drawn from among the eligible entries. The odds of being selected depend on the number of eligible entries received.

5. PRIZE AWARDING:
If you are selected as a potential winner, your $100 prize will be deposited into your primary Share Account upon verification and final approval. Attempts will be made to contact the Selected Entrant at the telephone number and/or email address listed on the entry for a period of three (3) business days following the Draw Date. If the Selected Entrant cannot be contacted within the allotted time, the Sponsor reserves the right to void that entry and select another eligible Entrant for the Prize.

6. CONTEST GENERAL RULES:
By entering the Contest, Entrants agree to abide by these Contest Rules and the decisions of the sponsor, which are final. All Entrants release and forever discharge the Sponsor, its advertising and promotional agencies, and their respective affiliated companies, and all of their respective officers, directors, employees and agents from all claims, demands, damages, actions and causes of action arising or to arise by reason of his/her participation in the Contest and/or the administration of the Contest, including, without limitation, the selection and awarding of the Prize. The Sponsor will not be responsible for late, lost, invalid, illegible, delayed, incomplete, stolen, or misdirected entries/prize claims. All entries/prize claims become the property of the Sponsor and will not be returned. The Sponsor shall in no way bear any liability whatsoever regarding the Prize(s). In no event shall the Sponsor be liable for any special, incidental, consequential, indirect or punitive damages arising out of or in connection with this Contest and/or the Prize(s), however arising, including negligence.

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