Client Satisfaction Feedback

1.What Clinic did you attend for today's appointment?
Access and Availability
2.How easy was it for you to make an appointment with us?
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Excellent
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3.Were the services operating hours convenient for you?
Poor
Good
Very Good
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4.Did you experience any delays in receiving care when you needed it?
Poor
Good
Very Good
Excellent
N/A
5.How would you rate the availability of services provided by us?
Poor
Good
Very Good
Excellent
N/A
Communication and Interpersonal Skills of Administrative Staff
6.How welcoming and respectful were the administrative staff when you arrived?
Poor
Good
Very Good
Excellent
N/A
7.Did the administrative staff explain the processes clearly to you?
Poor
Good
Very Good
Excellent
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8.How well did the administrative staff listen to your concerns?
Poor
Good
Very Good
Excellent
N/A
9.Were the administrative staff able to answer your questions effectively?
Poor
Good
Very Good
Excellent
N/A
Communication and Interpersonal Skills of service delivery Staff
10.How respectful and understanding were our staff during your visit?
Poor
Good
Very Good
Excellent
N/A
11.Did we explain your health condition and treatment options clearly?
Poor
Good
Very Good
Excellent
N/A
12.How well did our staff listen to your concerns and questions?
Poor
Good
Very Good
Excellent
N/A
13.Did you feel comfortable discussing your health issues with the relevant staff?
Poor
Good
Very Good
Excellent
N/A
Experience of staff member Communication During Last Visit
14.How clearly did the health professional explain your diagnosis and treatment plan?
Poor
Good
Very Good
Excellent
N/A
15.Did they take the time to listen to your concerns and answer your questions?
Poor
Good
Very Good
Excellent
N/A
16.How respectful and empathetic was the staff member during your visit?
Poor
Good
Very Good
Excellent
N/A
17.Did you feel that the staff member understood your cultural background and needs?
Poor
Good
Very Good
Excellent
N/A
Provision of Information
18.How clear and helpful was the information provided about your health condition?
Poor
Good
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Excellent
N/A
19.Did you receive enough information about your treatment options?
Poor
Good
Very Good
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20.How easy was it to understand the written materials provided by the clinic?
Poor
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Very Good
Excellent
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21.Were you given information about how to manage your health at home?
Poor
Good
Very Good
Excellent
N/A
Privacy and Confidentiality
22.How confident are you that your personal health information is kept private?
Poor
Good
Very Good
Excellent
N/A
23.Did the staff explain how your information would be used and protected?
Poor
Good
Very Good
Excellent
N/A
24.How comfortable did you feel discussing sensitive health issues at the health service?
Poor
Good
Very Good
Excellent
N/A
25.Were you given the option to discuss your health concerns in a private setting?
Poor
Good
Very Good
Excellent
N/A
Continuity of Care
26.How well did the staff coordinate your care with other healthcare providers?
Poor
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Very Good
Excellent
N/A
27.Did you feel that your care was consistent and continuous over time?
Poor
Good
Very Good
Excellent
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28.How easy was it to follow up with the same health provider for ongoing care?
Poor
Good
Very Good
Excellent
N/A
29.Were you informed about the next steps in your care plan?
Poor
Good
Very Good
Excellent
N/A
Experience Over the Last Year
30.How would you rate your overall experience with the health service over the past year?
Poor
Good
Very Good
Excellent
N/A
31.Did you notice any improvements in the services provided by the service?
32.How well did Wuchopperen meet your healthcare needs over the past year?
Poor
Good
Very Good
Excellent
N/A
33.Would you recommend Wuchopperen to other members of your community?
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