2025 Onboard General Comments Survey We Would Love to Hear from You... We would be grateful if you could take a moment to give us your candid comments on your experience with the Alaska Railroad.Fill out our survey for a chance to win Alaska Railroad gift shop items or future rail discounts. Question Title * 1. Please tell us when you rode the train. (For passengers who rode multiple trains, please put the date that corresponds to the comments on this survey) Trip Date: Date Question Title * 2. I am riding From To Question Title * 3. I am riding on: The Denali Star The Coastal Classic The Glacier Discovery Other (please specify) Question Title * 4. I am riding: GoldStar Service Adventure Class Question Title * 5. Please rate your experience with Alaska Railroad staff priorto boarding: Very Poor Poor Neutral Good Very Good Not Applicable Knowledge of products and services Knowledge of products and services Very Poor Knowledge of products and services Poor Knowledge of products and services Neutral Knowledge of products and services Good Knowledge of products and services Very Good Knowledge of products and services Not Applicable Warm and welcoming attitude Warm and welcoming attitude Very Poor Warm and welcoming attitude Poor Warm and welcoming attitude Neutral Warm and welcoming attitude Good Warm and welcoming attitude Very Good Warm and welcoming attitude Not Applicable Staff attentiveness Staff attentiveness Very Poor Staff attentiveness Poor Staff attentiveness Neutral Staff attentiveness Good Staff attentiveness Very Good Staff attentiveness Not Applicable Appearance Appearance Very Poor Appearance Poor Appearance Neutral Appearance Good Appearance Very Good Appearance Not Applicable Timeliness of service Timeliness of service Very Poor Timeliness of service Poor Timeliness of service Neutral Timeliness of service Good Timeliness of service Very Good Timeliness of service Not Applicable Ability to resolve issues Ability to resolve issues Very Poor Ability to resolve issues Poor Ability to resolve issues Neutral Ability to resolve issues Good Ability to resolve issues Very Good Ability to resolve issues Not Applicable Question Title * 6. Please rate the following as they relate to your onboard experience: Very Poor Poor Neutral Good Very Good Not Applicable Overall comfort of our trains Overall comfort of our trains Very Poor Overall comfort of our trains Poor Overall comfort of our trains Neutral Overall comfort of our trains Good Overall comfort of our trains Very Good Overall comfort of our trains Not Applicable Quality of onboard narration Quality of onboard narration Very Poor Quality of onboard narration Poor Quality of onboard narration Neutral Quality of onboard narration Good Quality of onboard narration Very Good Quality of onboard narration Not Applicable Quality of onboard staff Quality of onboard staff Very Poor Quality of onboard staff Poor Quality of onboard staff Neutral Quality of onboard staff Good Quality of onboard staff Very Good Quality of onboard staff Not Applicable Overall cleanliness of rail cars Overall cleanliness of rail cars Very Poor Overall cleanliness of rail cars Poor Overall cleanliness of rail cars Neutral Overall cleanliness of rail cars Good Overall cleanliness of rail cars Very Good Overall cleanliness of rail cars Not Applicable Overall onboard experience Overall onboard experience Very Poor Overall onboard experience Poor Overall onboard experience Neutral Overall onboard experience Good Overall onboard experience Very Good Overall onboard experience Not Applicable Overall value for the price paid Overall value for the price paid Very Poor Overall value for the price paid Poor Overall value for the price paid Neutral Overall value for the price paid Good Overall value for the price paid Very Good Overall value for the price paid Not Applicable Question Title * 7. My comments are regarding: Breakfast Lunch Dinner Snack Question Title * 8. Where did you purchase your meal/snack? GoldStar Dining Car Wilderness Cafe Question Title * 9. Please rate the following areas of your dining experience: Very Poor Poor Neutral Good Very Good N/A Portion size Portion size Very Poor Portion size Poor Portion size Neutral Portion size Good Portion size Very Good Portion size N/A Appearance of food Appearance of food Very Poor Appearance of food Poor Appearance of food Neutral Appearance of food Good Appearance of food Very Good Appearance of food N/A Quality of food Quality of food Very Poor Quality of food Poor Quality of food Neutral Quality of food Good Quality of food Very Good Quality of food N/A Service staff friendliness Service staff friendliness Very Poor Service staff friendliness Poor Service staff friendliness Neutral Service staff friendliness Good Service staff friendliness Very Good Service staff friendliness N/A Server staff attentiveness Server staff attentiveness Very Poor Server staff attentiveness Poor Server staff attentiveness Neutral Server staff attentiveness Good Server staff attentiveness Very Good Server staff attentiveness N/A Timeliness of service Timeliness of service Very Poor Timeliness of service Poor Timeliness of service Neutral Timeliness of service Good Timeliness of service Very Good Timeliness of service N/A Overall dining experience Overall dining experience Very Poor Overall dining experience Poor Overall dining experience Neutral Overall dining experience Good Overall dining experience Very Good Overall dining experience N/A Question Title * 10. What can we improve to provide a better dining experience? Question Title * 11. What would you like to see offered on our menu, if anything? Question Title * 12. Overall, did your Alaska Railroad experience: Exceed your expectations Meet your expectations Fall short of your expectations Question Title * 13. What can we improve to provide better value and experience? Question Title * 14. How likely would you be to recommend the Alaska Railroad to a friend? Very likely Likely Unlikely Very unlikely Please tell us a little about yourself: Question Title * 15. Number in Party Number of people traveling in your party: Question Title * 16. Are you traveling with children under the age of 18? Yes No Question Title * 17. Did you travel on a cruise ship as part of your Alaska trip? Yes No Question Title * 18. Are you an Alaska resident? Yes No The following questions assist the Alaska Railroad in complying with its obligations under Title VI of the Civil Rights Act of 1964. Your help is appreciated. Question Title * 19. What is your race or ethnicity? Native Hawaiian or other Pacific Islander American Indian/Alaska Native Black or African American Hispanic or Latino Asian Caucasian Other (please specify) Question Title * 20. Do you speak and understand English: Well Not Well Not at All If not, what language do you speak? Question Title * 21. Which of the following ranges best describes your annual household income? $0-$49,999 $50,000-$99,999 $100,000-$149,000 $150,000-$199,000 $200,000-$499,000 $500,000+ Question Title * 22. What best describes how often you have traveled on the Alaska Railroad? (Check all that apply) This is my first time riding the Alaska Railroad. I am riding the Alaska Railroad multiple times as part of a travel package. I have traveled on the Alaska Railroad multiple times in the past month. I have traveled on the Alaska Railroad multiple times in the past six months. I have traveled on the Alaska Railroad multiple times in the past year. I have traveled on the Alaska Railroad multiple times in the past five years. Question Title * 23. How did you purchase your Alaska Railroad ticket? I booked directly on AlaskaRailroad.com I called the Alaska Railroad reservations department I emailed the Alaska Railroad reservations department I bought a ticket at an Alaska Railroad depot ticket window I bought a ticket directly from the Alaska Railroad conductor on the train I booked an Alaska travel package through another travel company I booked just my train ticket through another travel company I booked through a travel agent Other (please specify) Question Title * 24. What is your age range? 21 and under 22-34 35-44 45-54 55-64 65-74 75-84 85+ Question Title * 25. If you would like a chance to win Alaska Railroad Gift Shop items or future rail discounts, please provide your contact information. Name: Address: Address 2: City/Town: State: ZIP/Postal Code: Country: Email Address: Phone Number: Done >>
