2025 Professional Services Maturity Benchmark Survey

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* 1. How did you hear about the 2025 PS Maturity Benchmark?

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* 2. Name

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* 3. Title

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* 4. Company

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* 5. Email Address (SPI will use this to email you the final report)

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* 6. Headquarters location

North America

Western Europe

Eastern Europe

Australia/New Zealand

South/Central America

Asia (China, Japan)

Central Asia (India, Pakistan)

Middle East

Africa

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* 7. Professional Services (PS) sub-vertical

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* 8. Size of Professional Services Organization (total employees)

Under 10 employees

10 - 30 employees

31 - 100 employees

101 - 300 employees

301 - 700 employees

701 - 1,500 employees

1,501 - 5,000 employees

Over 5,000 employees

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* 9. Annual company revenue (for the entire company, not just PS)

Under $5mm

$5mm - $10mm

$10mm - $50mm

$50mm - $100mm

$100mm - $200mm

$200mm - $500mm

$500mm - $1bn

Over $1bn

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* 10. Total annual Professional Services revenue

Under $5mm

$5mm - $10mm

$10mm - $50mm

$50mm - $100mm

$100mm - $200mm

$200mm - $500mm

$500mm - $1bn

Over $1bn

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* 11. Year-over-year change in Professional Services revenue

Under -10%

-10% - 0%

0% - 5%

5% - 10%

10% - 15%

15% - 25%

Over 25%

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* 12. Year-over-year change in Professional Services employee headcount

Under -10%

-10% - 0%

0% - 5%

5% - 10%

10% - 15%

15% - 25%

Over 25%

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* 13. Percentage of Professional Services employees billable or chargeable

Under 40%

40% - 50%

50% - 60%

60% - 70%

70% - 80%

80% - 90%

Over 90%

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* 14. Percentage of PS revenue delivered by third-parties (subcontractors, offshore)

None

1% - 5%

5% - 10%

10% - 20%

20% - 30%

Over 30%

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* 15. What percentage of your PS revenue comes from the following (It must add up to 100%):

Business / Management Consulting

Technology or IT Consulting

Subscription Services (Services sold on a subscription basis)

Managed services

Staff augmentation

Hardware, software or other equipment resale

Other

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* 16. Accounting / Financial Management Solution (ERP / CFM) Solution

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* 17. How satisfied are you with your Financial Management solution?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

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* 18. Client Relationship Management (CRM) Solution

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* 19. How satisfied are you with your CRM solution?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

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* 20. Is the CRM solution integrated with the core financial management solution?

Partially

Yes

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* 21. Professional Services Automation (PSA) Solution

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* 22. How satisfied are you with your PSA solution?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

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* 23. Is the PSA solution integrated with the core financial management solution?

Partially

Yes

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* 24. Human Capital Management (HCM) Solution

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* 25. How satisfied are you with your HCM solution?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

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* 26. Is the HCM solution integrated with the core financial management solution?

Partially

Yes

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* 27. Planning (PL) Solution

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* 28. How satisfied are you with your Planning solution?

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Satisfied

Very satisfied

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* 29. Is the Planning solution integrated with the core financial management solution?

Partially

Yes

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* 30. Are the CRM and PSA solutions integrated?

Partially

Yes

2025 Professional Services Maturity Benchmark

Demographics

Question Title

* 1. How did you hear about the 2025 PS Maturity Benchmark?

Question Title

* 2. Name

Question Title

* 3. Title

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* 4. Company

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* 5. Email Address (SPI will use this to email you the final report)

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* 6. Headquarters location

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* 7. Professional Services (PS) sub-vertical

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* 8. Size of Professional Services Organization (total employees)

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* 9. Annual company revenue (for the entire company, not just PS)

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* 10. Total annual Professional Services revenue

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* 11. Year-over-year change in Professional Services revenue

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* 12. Year-over-year change in Professional Services employee headcount

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* 13. Percentage of Professional Services employees billable or chargeable

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* 14. Percentage of PS revenue delivered by third-parties (subcontractors, offshore)

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* 15. What percentage of your PS revenue comes from the following (It must add up to 100%):

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* 16. Accounting / Financial Management Solution (ERP / CFM) Solution

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* 17. How satisfied are you with your Financial Management solution?

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* 18. Client Relationship Management (CRM) Solution

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* 19. How satisfied are you with your CRM solution?

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* 20. Is the CRM solution integrated with the core financial management solution?

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* 21. Professional Services Automation (PSA) Solution

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* 22. How satisfied are you with your PSA solution?

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* 23. Is the PSA solution integrated with the core financial management solution?

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* 24. Human Capital Management (HCM) Solution

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* 25. How satisfied are you with your HCM solution?

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* 26. Is the HCM solution integrated with the core financial management solution?

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* 27. Planning (PL) Solution

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* 28. How satisfied are you with your Planning solution?

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* 29. Is the Planning solution integrated with the core financial management solution?

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* 30. Are the CRM and PSA solutions integrated?