2024 PennDOT Construction/Maintenance Customer Satisfaction Survey

PennDOT takes very seriously its commitment to safe travel year-round. Please share your feedback on our performance this construction/summer maintenance season so we can identify potential strengths and opportunities, as well as the ways in which you rely on us for information.

Please note that all responses are anonymous unless you choose to provide your contact information.

Question Title

* 1. What is your primary mode(s) of transportation? (Of all the trips you take in a week what mode(s) do you use most frequently?)

Personal Vehicle

Company Vehicle

Car Pooling/Someone drives

Public Transit

Biking

Walking

Ride hailing

Other (please specify)

	Yes, often	Yes, occasionally	No
Highway congestion	Highway congestion Yes, often	Highway congestion Yes, occasionally	Highway congestion No
Not knowing about traffic tie-ups or road construction in advance	Not knowing about traffic tie-ups or road construction in advance Yes, often	Not knowing about traffic tie-ups or road construction in advance Yes, occasionally	Not knowing about traffic tie-ups or road construction in advance No
Rough pavement or potholes	Rough pavement or potholes Yes, often	Rough pavement or potholes Yes, occasionally	Rough pavement or potholes No
Interaction with pedestrians and bicyclists	Interaction with pedestrians and bicyclists Yes, often	Interaction with pedestrians and bicyclists Yes, occasionally	Interaction with pedestrians and bicyclists No
Aggressive, distracted, or impaired drivers	Aggressive, distracted, or impaired drivers Yes, often	Aggressive, distracted, or impaired drivers Yes, occasionally	Aggressive, distracted, or impaired drivers No
Long traffic queues at work zones	Long traffic queues at work zones Yes, often	Long traffic queues at work zones Yes, occasionally	Long traffic queues at work zones No

Yes, often

Yes, occasionally

Highway congestion

Highway congestion Yes, often

Highway congestion Yes, occasionally

Highway congestion No

Not knowing about traffic tie-ups or road construction in advance

Not knowing about traffic tie-ups or road construction in advance Yes, often

Not knowing about traffic tie-ups or road construction in advance Yes, occasionally

Not knowing about traffic tie-ups or road construction in advance No

Rough pavement or potholes

Rough pavement or potholes Yes, often

Rough pavement or potholes Yes, occasionally

Rough pavement or potholes No

Interaction with pedestrians and bicyclists

Interaction with pedestrians and bicyclists Yes, often

Interaction with pedestrians and bicyclists Yes, occasionally

Interaction with pedestrians and bicyclists No

Aggressive, distracted, or impaired drivers

Aggressive, distracted, or impaired drivers Yes, often

Aggressive, distracted, or impaired drivers Yes, occasionally

Aggressive, distracted, or impaired drivers No

Long traffic queues at work zones

Long traffic queues at work zones Yes, often

Long traffic queues at work zones Yes, occasionally

Long traffic queues at work zones No

	All of the time	Most of the time	Some of the time	Rarely	Never
Providing smooth roads	Providing smooth roads All of the time	Providing smooth roads Most of the time	Providing smooth roads Some of the time	Providing smooth roads Rarely	Providing smooth roads Never
Making effective road repairs on a timely basis	Making effective road repairs on a timely basis All of the time	Making effective road repairs on a timely basis Most of the time	Making effective road repairs on a timely basis Some of the time	Making effective road repairs on a timely basis Rarely	Making effective road repairs on a timely basis Never
Providing reasonable and predictable travel times on trips that you drive regularly	Providing reasonable and predictable travel times on trips that you drive regularly All of the time	Providing reasonable and predictable travel times on trips that you drive regularly Most of the time	Providing reasonable and predictable travel times on trips that you drive regularly Some of the time	Providing reasonable and predictable travel times on trips that you drive regularly Rarely	Providing reasonable and predictable travel times on trips that you drive regularly Never
Removal of tire rubber, dead deer, and other debris from the roads	Removal of tire rubber, dead deer, and other debris from the roads All of the time	Removal of tire rubber, dead deer, and other debris from the roads Most of the time	Removal of tire rubber, dead deer, and other debris from the roads Some of the time	Removal of tire rubber, dead deer, and other debris from the roads Rarely	Removal of tire rubber, dead deer, and other debris from the roads Never
Providing opportunities for input and involvement in bridge and highway planning	Providing opportunities for input and involvement in bridge and highway planning All of the time	Providing opportunities for input and involvement in bridge and highway planning Most of the time	Providing opportunities for input and involvement in bridge and highway planning Some of the time	Providing opportunities for input and involvement in bridge and highway planning Rarely	Providing opportunities for input and involvement in bridge and highway planning Never
Providing adequate notice of construction and work zones	Providing adequate notice of construction and work zones All of the time	Providing adequate notice of construction and work zones Most of the time	Providing adequate notice of construction and work zones Some of the time	Providing adequate notice of construction and work zones Rarely	Providing adequate notice of construction and work zones Never
Keeping the public informed regarding plans for road or bridge construction and repair	Keeping the public informed regarding plans for road or bridge construction and repair All of the time	Keeping the public informed regarding plans for road or bridge construction and repair Most of the time	Keeping the public informed regarding plans for road or bridge construction and repair Some of the time	Keeping the public informed regarding plans for road or bridge construction and repair Rarely	Keeping the public informed regarding plans for road or bridge construction and repair Never

All of the time

Most of the time

Some of the time

Rarely

Never

Providing smooth roads

Providing smooth roads All of the time

Providing smooth roads Most of the time

Providing smooth roads Some of the time

Providing smooth roads Rarely

Providing smooth roads Never

Making effective road repairs on a timely basis

Making effective road repairs on a timely basis All of the time

Making effective road repairs on a timely basis Most of the time

Making effective road repairs on a timely basis Some of the time

Making effective road repairs on a timely basis Rarely

Making effective road repairs on a timely basis Never

Providing reasonable and predictable travel times on trips that you drive regularly

Providing reasonable and predictable travel times on trips that you drive regularly All of the time

Providing reasonable and predictable travel times on trips that you drive regularly Most of the time

Providing reasonable and predictable travel times on trips that you drive regularly Some of the time

Providing reasonable and predictable travel times on trips that you drive regularly Rarely

Providing reasonable and predictable travel times on trips that you drive regularly Never

Removal of tire rubber, dead deer, and other debris from the roads

Removal of tire rubber, dead deer, and other debris from the roads All of the time

Removal of tire rubber, dead deer, and other debris from the roads Most of the time

Removal of tire rubber, dead deer, and other debris from the roads Some of the time

Removal of tire rubber, dead deer, and other debris from the roads Rarely

Removal of tire rubber, dead deer, and other debris from the roads Never

Providing opportunities for input and involvement in bridge and highway planning

Providing opportunities for input and involvement in bridge and highway planning All of the time

Providing opportunities for input and involvement in bridge and highway planning Most of the time

Providing opportunities for input and involvement in bridge and highway planning Some of the time

Providing opportunities for input and involvement in bridge and highway planning Rarely

Providing opportunities for input and involvement in bridge and highway planning Never

Providing adequate notice of construction and work zones

Providing adequate notice of construction and work zones All of the time

Providing adequate notice of construction and work zones Most of the time

Providing adequate notice of construction and work zones Some of the time

Providing adequate notice of construction and work zones Rarely

Providing adequate notice of construction and work zones Never

Keeping the public informed regarding plans for road or bridge construction and repair

Keeping the public informed regarding plans for road or bridge construction and repair All of the time

Keeping the public informed regarding plans for road or bridge construction and repair Most of the time

Keeping the public informed regarding plans for road or bridge construction and repair Some of the time

Keeping the public informed regarding plans for road or bridge construction and repair Rarely

Keeping the public informed regarding plans for road or bridge construction and repair Never

2024 PennDOT Construction/Maintenance Customer Satisfaction Survey

Welcome!

Question Title

* 1. What is your primary mode(s) of transportation? (Of all the trips you take in a week what mode(s) do you use most frequently?)

Question Title

* 2. In your daily travel, do you encounter any of the following:

Question Title

* 3. How often does PennDOT meet or exceed your expectations in each of the following areas: