Supplier Customer Service Person of the Year
If you have worked with one or more of the nominees for the IMRA Supplier Customer Service Person for 2023. It would be appreciated if you could make a submission for each of the nominees with whom you have a working relationship in the Incentive Industry. Your input will help us to determine the winner of the award this year. Thank you in advance.
The quintessential Supplier Customer Service Person should excel in areas of
Communication,
Support,
Management, and
Relationships.
- Responds to all inquiries in an accurate and timely manner
- Is detail-oriented regarding follow-up
- Exhibits excellent communication skills writes clear and concise emails and realizes when to pick up the phone
- Is resourceful and goes the extra mile
- Exhibits honesty and transparency
- Consistently provides accurate and correct information
- Is courteous and understanding of all situations including Rush Needs and other unanticipated requests.
- Adept at using the tools that a Rep utilizes: inventory availability, RepLink, Notifications of Discontinued Merchandise/Price updates
- Understands that the Rep is the link to our customers and new business
- Knows the different processes and needs of keys customers
- Understands the needs and perspective of reps and customers in our unique market
- Pleasant to work with, establishes good relationships with reps and rep customer service person
- Understands the product they are selling
