Rep Customer Service Person of the Year
If you are someone that works with one or more of the nominees for the IMRA Rep Customer Service Person for 2024. It would be appreciated if you could make a submission for each of the nominees with whom you have a working relationship in the Incentive Industry. Your input will help us to determine the winner of the award this year. Thank you in advance.
The quintessential Rep Customer Service Person should excel in areas of
Communication,
Support,
Relationships, and
Management.
- Is an excellent communicator
- Seeks to solve problems/provide answers themselves before having to contact supplier
- Exhibits honesty and transparency
- Is detail-oriented regarding follow-up
- Has knowledge of particular processes of each supplier regarding orders, tracking, and status inquiries
- Takes ownership of job and responsibilities
- Excels at pulling together information for a customer (Inventory Availability, Catalogs, New Product Introductions)
- Establishes strong working relationships with supplier counterpart
- Supports rep in sales efforts, including the ability to create RepLink presentations
- Motivated about the brand, willing to educate themselves
- Builds and maintains relationships with customers
- Makes the company more profitable and competitive
- Always puts the client first
- Knows the brands, products that the rep group supports or asks for education so they can clearly communicate a brand's direction
- Has desire to do what is best for the brand they represent
