2024 PERS Member Satisfaction Survey

Thank you for taking the time to share your feedback in PERS' annual Member Satisfaction Survey. Your answers will help PERS, the agency, provide better customer service and retirement education to our more than 400,000 members.

PERS, the agency, administers your retirement system in partnership with more than 900 public employers. Benefits are set by the Oregon Legislature. PERS investments are managed by Oregon State Treasury, under the direction of the Oregon Investment Council.

The survey should take fewer than five minutes to complete. You can edit your responses until you submit the survey or close your browser window.

Question Title

* 1. What is your PERS membership status?

Actively employed member - Age 29 or younger

Actively employed member - Age 30-39

Actively employed member - Age 40-49

Actively employed member - Age 50-59

Actively employed member - Age 60+

Inactive (not retired, not working for a PERS-covered employer)

Retired member - retired less than 5 years

Retired member - retired more than 5 years

Other (Beneficiary/Survivor/Alternate Payee)

Question Title

* 2. What plan are you in?
(If you are a beneficiary and don't know, you can skip this question. All members have only one plan.)

Tier One (Hired before January 1, 1996.)

Tier Two (Hired on or after January 1, 1996, and before August 29, 2003.)

Oregon Public Service Retirement Plan (OPSRP) (Hired after August 28, 2003.)

Question Title

* 3. What type of PERS-participating employer do you (did you) work for?
(Check all that apply.)

State agency

City

County

Special district/other local government

University

Community college

School district (K-12, charter school, or education service district)

I am also classified as a police officer or firefighter

Question Title

* 4. Please rate PERS, the agency, on the following:

	Excellent	Good	Fair	Poor	Don't know
Timeliness of service	Timeliness of service Excellent	Timeliness of service Good	Timeliness of service Fair	Timeliness of service Poor	Timeliness of service Don't know
Ability to provide services correctly the first time	Ability to provide services correctly the first time Excellent	Ability to provide services correctly the first time Good	Ability to provide services correctly the first time Fair	Ability to provide services correctly the first time Poor	Ability to provide services correctly the first time Don't know
Helpfulness	Helpfulness Excellent	Helpfulness Good	Helpfulness Fair	Helpfulness Poor	Helpfulness Don't know
Employees' knowledge and expertise	Employees' knowledge and expertise Excellent	Employees' knowledge and expertise Good	Employees' knowledge and expertise Fair	Employees' knowledge and expertise Poor	Employees' knowledge and expertise Don't know
Availability of information	Availability of information Excellent	Availability of information Good	Availability of information Fair	Availability of information Poor	Availability of information Don't know
Overall quality of service	Overall quality of service Excellent	Overall quality of service Good	Overall quality of service Fair	Overall quality of service Poor	Overall quality of service Don't know
Website (oregon.gov/PERS)	Website (oregon.gov/PERS) Excellent	Website (oregon.gov/PERS) Good	Website (oregon.gov/PERS) Fair	Website (oregon.gov/PERS) Poor	Website (oregon.gov/PERS) Don't know
Online Member Services (online pension account access through the PERS website)	Online Member Services (online pension account access through the PERS website) Excellent	Online Member Services (online pension account access through the PERS website) Good	Online Member Services (online pension account access through the PERS website) Fair	Online Member Services (online pension account access through the PERS website) Poor	Online Member Services (online pension account access through the PERS website) Don't know

Question Title

* 5. Please choose your level of agreement with the following statements.

	Strongly agree	Agree	Somewhat agree	Neutral	Somewhat disagree	Disagree	Strongly disagree
I feel confident my retirement is secure with PERS.	I feel confident my retirement is secure with PERS. Strongly agree	I feel confident my retirement is secure with PERS. Agree	I feel confident my retirement is secure with PERS. Somewhat agree	I feel confident my retirement is secure with PERS. Neutral	I feel confident my retirement is secure with PERS. Somewhat disagree	I feel confident my retirement is secure with PERS. Disagree	I feel confident my retirement is secure with PERS. Strongly disagree
PERS sends communications that are relevant to my needs.	PERS sends communications that are relevant to my needs. Strongly agree	PERS sends communications that are relevant to my needs. Agree	PERS sends communications that are relevant to my needs. Somewhat agree	PERS sends communications that are relevant to my needs. Neutral	PERS sends communications that are relevant to my needs. Somewhat disagree	PERS sends communications that are relevant to my needs. Disagree	PERS sends communications that are relevant to my needs. Strongly disagree

Please provide any comments or feedback about your responses.

Question Title

* 6. PERS wants to improve our communications, website, and educational materials. If you are willing to be contacted for other follow-up surveys, to provide feedback in the future, or to receive communications about key PERS events, please provide your contact information below. Your information will not be provided to anyone outside of PERS for any reason.

Name

Confirm Email

Contact Us

If you need specific assistance with your PERS benefits, please contact PERS Member Services.

Question Title

* 1. What is your PERS membership status?

Question Title

* 2. What plan are you in? (If you are a beneficiary and don't know, you can skip this question. All members have only one plan.)

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* 3. What type of PERS-participating employer do you (did you) work for? (Check all that apply.)

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* 4. Please rate PERS, the agency, on the following:

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* 5. Please choose your level of agreement with the following statements.

Question Title

* 2. What plan are you in?
(If you are a beneficiary and don't know, you can skip this question. All members have only one plan.)

* 3. What type of PERS-participating employer do you (did you) work for?
(Check all that apply.)