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2024 Member Service Survey
Please fill out the following survey to give your feedback about the Member Service Department at Sandy Pines!
*
1.
What is your name and site number?
(Required.)
Name
Site Number
*
2.
How long have you been a member at Sandy Pines?
(Required.)
1 year
2 - 5 years
6 - 10 years
over 10 years
*
3.
Have you been in contact with our Member Service Team this season?
(Required.)
Yes - stopped in the office
Yes - by phone
Yes - by email
No
4.
Did you feel you were properly greeted?
Always
Usually
Sometimes
Rarely
Never
*
5.
What was your reason for contacting the Member Service Team? (Select all that apply)
(Required.)
Bill payment
Member portal assistance
Seeking an employee/department
Other (please specify)
*
6.
Did you feel the staff had the proper knowledge to find a solution to your question?
(Required.)
Exceeded expectations
Met expectations
Below expectations
Comments
*
7.
On a scale of 1 to 5, with 1 being very dissatisfied and 5 being very satisfied, how would you rate the overall service you received from the Member Service Department this season?
(Required.)
1
3
5
Clear
8.
What improvements or changes would you suggest for our Member Service Department to enhance the customer experience?
*
9.
Do you use the Member Portal?
(Required.)
Yes
No
10.
If Yes, what do you generally use the Member Portal for?
Guest Passes
Payments
Pump Outs
Renewals
Reservations
Other (please specify)
11.
Over the last season, do you feel we have made improvements to the Member Portal? If so, please describe what improvements you have noticed. Additionally, what specific areas or features would you like to see us improve or add to the Member Portal in the future?
*
12.
Would you like us to reach out to you this off-season to assist you with logging in and updating your Member Portal?
(Required.)
Yes, please!
No thanks, I think I have it figured out!
13.
Would you like to share an experience where Member Service has gone above and beyond your expectations?
14.
Do you have any additional comments or feedback about your interactions with our Member Service Department?
Thank you for taking the time to provide us with your valuable feedback. Your input will help us improve our processes and better serve our community members!
