2023 Pulse Poll - Artificial intelligence Survey

The impact of AI on governance in Australian NFPs

This survey is designed to help us understand your experience of using artificial intelligence applications in the context of working in a not-for-profit organisation as a staff member, volunteer or board member.
All responses are confidential. Your answers will not be linked with your name or organisation, or shared except in de-identified aggregate form. Survey information is held by SurveyMonkey in the USA.
The survey should take no longer than five - ten minutes to complete.

Artificial intelligence is shortened to AI throughout.

The best response will win access to ICDA's Certified Community Director course – a prize valued at nearly $1000. Competition terms and conditions apply.

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1.What state or territory are you from?(Required.)

2.What gender do you identify as?(Required.)

3.What is your age bracket?(Required.)

4.Please select the one main field in which you and/or your organisation works.(Required.)

5.What is your organisation’s approximate annual revenue?(Required.)

6.How would you best describe your main role in the not-for-profit sector?(Required.)

7.What is the highest level of education you've achieved? P(Required.)

8.How do you build learning and build capacity in your organisation, in general?

Select all that apply.(Required.)

Our people are highly skilled and have an appetite for learning.

Leaders ask staff and the board to identify learning opportunities.

Leaders send staff and board members to external training.

We have created internal training, and relevant staff and board members are required to do it.

I’m unsure

Other (please specify)

9.How tech-savvy do you feel your organisation is, in general, compared to similar organisations?(Required.)

Much less tech savvy than others

1 star

A bit less tech savvy than others

2 stars

Not better or worse than other similar organisations

3 stars

A bit more tech savvy than others

4 stars

Much more tech savvy than others

5 stars

10.What has been your organisation’s success rate in adopting new technology products in the past?

(eg a new customer management system, learning management system or other tool Success might mean that the tool has been widely adopted, without significant pushback.(Required.)

11.Who most decides whether to use any technology product (AI or otherwise) in your organisation?(Required.)

Other (please specify)

14.How do AI applications most help you in your organisation?(Required.)

With making decisions, via data analytics

With analysing data

With writing grant applications

With writing presentations, speeches and other communications

With customer engagement

With customer service

Other (please specify)

15.How do AI applications help you in your organisation?
Choose as many answers as you wish.(Required.)

With making decisions, via data analytics

With analysing data

With writing grant applications

With writing presentations, speeches and other communications

With customer engagement

With customer service

Other (please specify)

16.Who in your organisation currently most uses AI for work purposes?(Required.)

Board members

The tech people

The managers and leaders

The frontline staff

Other (please specify)

17.How would you describe your own attitude towards AI at the moment?(Required.)

18.How would you describe your organisation's attitude towards AI at the moment?(Required.)

19.In your organisation, how is AI typically integrated into the way you work? (Required.)

Staff identify a useful application and start to use it, and show others.

It is built in-house by our developers.

Our IT consultants suggest products and services.

Our board suggests products and services.

New AI applications must be approved for use by a person or committee or our board.

Other (please specify)

20.Which of the following statements is true in your organisation?

Select all that apply. (Required.)

We have policies, procedures or guides that mention AI risks and privacy.

We have undertaken a risk assessment regarding the use of AI and introduced risk mitigations accordingly.

We have a data and AI group or committee that meets regularly.

Executives and managers meet regularly – at least quarterly or half yearly – to discuss data and AI.

New staff receive training in risk, security and privacy in the context of AI.

Existing staff receive training in risk, security and privacy in the context of AI.

Other (please specify)

22.How are AI risks identified in your organisation?

Select all responses that apply.(Required.)

AI risks are identified by a single expert within our organisation.

AI risks are reviewed by a committee of experts in our organisation.

Our staff and board have been trained on AI risks and governance.

I don’t know

Nobody routinely identifies AI risks

Other (please specify)

23.How is the use of AI governed in your organisation?

Governance means ensuring your organisation is accountable for rules, norms, decisions and behaviours within the organisation. Governance of AI would mean looking at whether the use of AI complies with the legal, ethical and sustainability requirements of the organisation.(Required.)

We rely on an expert in our executive or on our board.

We have adopted AI governance principles.

We use an external technology support consultant.

I don’t know.

Other – please specify

Other (please specify)

24.What unfulfilled opportunities do you think exist to use AI in your organisation?(Required.)

To analyse data for general purposes

To help us make decisions through data analysis

To help us write grant applications

To help us write presentations and speeches

To help us write other documents

To help us engage with our customers

To help us serve customers

Other (please specify)

25.Have you seen the use of AI reversed or scaled back in your organisation? (Required.)

No. We are very cautious about AI so we have not needed to reverse or scale back our use.

Yes. We tried to use an AI product but decided it was too risky and stopped using it.

I don’t know.

26.The use of AI involves certain risks for not-for-profit organisations. What do you think are the most significant ones? (optional)

27.What would you like management to do to manage those risks?

(In the next question, we will ask you what you would like the board to do.)

28.What would you like the board to do to manage those risks? (optional)

29.Do you think your organisation uses AI in the best possible way right now, or do you think there are more opportunities?(Required.)

There are many more opportunities to experiment with AI.

1 star

There are a few more opportunities to experiment with AI.

2 stars

I’m unsure.

3 stars

We use AI in the way that best helps our organisation.

4 stars

We are leaders in our sector regarding the use of AI.

5 stars

30.What is your capacity as an organisation to pay for AI products and services in the near future? (Required.)

31.What do you think are the ethical dilemmas for not-for-profit organisations regarding the use of AI applications? (optional)

32.How might you suggest not-for-profit organisations could use AI to support board governance? (optional)

33.How do you think not-for-profit organisations could use AI to increase productivity and effectiveness? (optional)

34.How have you seen AI applications used well in your organisation? (optional)

35.Do you have any other thoughts on the use of AI in your organisation or the wider NFP sector?

36.If you don't mind if we get in touch to hear more about your experience of using AI in the NFP sector, please share your email. Thanks.

37.We’ll award the opportunity to study the Certified Community Director course, valued at nearly $1000, to one survey respondent. The prize will be awarded to the person who writes the best comment as part of their survey response, as judged by ICDA general manager Adele Stowe-Lindner. Would you like your responses to be considered for the prize?

If yes, please enter your email address so we can contact you if you win.