The annual Member Satisfaction Survey allows members the opportunity to provide feedback regarding recent views and experiences with Citizens Electric Corporation.  Ten members will be randomly selected to win a $100 gift card after completing the survey.  Surveys must be submitted by Nov. 1, 2022.  Limit one survey per household.  All surveys and comments will be reviewed by Citizens Electric's management and board of directors to measure performance and make improvements where possible.

 

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1. Name on account

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2. Primary phone number

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3. Name of individual completing survey

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4. Age

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5. Gender

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6. Service address

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7. Zip Code

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8. Email address

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9. Service type

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10. What age group best describes the adults living in your household?

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11. Select all energy efficiency rebates that you are aware of through Citizens Electric Corporation.

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12. Do you follow Citizens Electric Corp. on Facebook?

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13. I most likely get information about Citizens Electric Corp. from:

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14. I consider Citizens Electric's concern for community:

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15. How aware are you that Citizens Electric Corporation functions as a not-for-profit cooperative and returns capital credits to members?

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16. I would be willing to change daily habits in my electric consumption if it means I can lower my electric bill.

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17. I currently own an electric vehicle.

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18. How likely are you to purchase an electric vehicle in the next 5 years?

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19. If you contacted Citizens Electric's Member Services recently, what was the reason for the call, visit or email? Select all that apply.

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20. If you reported an outage during the past year, how satisfied were you with Citizens Electric's response time?

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21. If a Citizens Electric employee or contractor worked on your property this past year, how satisfied were you?

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22. If you interacted with a Citizens Electric employee this past year, how satisfied were you?

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23. How satisfied are you with the reliability of your electrical service?

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24. How satisfied are you with the affordability of your electrical service?

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25. Do you have suggestions or comments you would like to add?

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