Top Challenges for 2021

Question Title

* 1. Which of the following do you see as your biggest patient communication and engagement challenges going into 2021? Please select up to three.

Getting patients to schedule appointments

Ensuring patients show up on time and prepared for appointments

Supporting a combination of virtual and in-person visits

Improving patient outcomes to support value-based care and other initiatives

Gathering patient feedback and tracking their experience

Improving the patient billing experience

Staying connected to patients between visits to support better outcomes and experience

Other (please specify)

Question Title

* 2. When it comes to making changes to support a better patient experience which is the biggest obstacle?

Getting buy-in from the organization's leadership.

Getting staff and providers to change their processes or behavior.

Getting patients to make changes to their behavior.

Setting up the right workflow.

Getting the budget for new technology.

Finding the right technology.

Other (please specify)

Question Title

* 3. When it comes to communicating with patients, what is your biggest obstacle?

Not having the right technology (i.e., lack of text or email)

Not having a way for patients to respond to messages (i.e., two-way text)

Lack of automation (i.e., still manually calling or emailing for reminders, recall, etc.)

Inability to easily change or update messages

Lack of group messaging options (i.e., sending mass text or email messages for things like emergency closures)

Question Title

* 4. Do you currently have a patient engagement or communication platform?

Yes

Question Title

* 5. If yes, do you feel that platform supported the challenges presented by the COVID pandemic? (i.e., urgent mass messages to patients, adding telehealth appointments, offering park & text waiting, etc.)

Yes

Somewhat

Question Title

* 6. How many providers are in your organization?

1-10

11-50

51-100

More than 100

Top Challenges for 2021

Question Title

* 1. Which of the following do you see as your biggest patient communication and engagement challenges going into 2021? Please select up to three.

Question Title

* 2. When it comes to making changes to support a better patient experience which is the biggest obstacle?

Question Title

* 3. When it comes to communicating with patients, what is your biggest obstacle?

Question Title

* 4. Do you currently have a patient engagement or communication platform?

Question Title

* 5. If yes, do you feel that platform supported the challenges presented by the COVID pandemic? (i.e., urgent mass messages to patients, adding telehealth appointments, offering park & text waiting, etc.)

Question Title

* 6. How many providers are in your organization?

Question Title

* 7. If you would like to be entered in the drawing, please provide your name.

Question Title

* 8. If you would like to be entered in the drawing, please provide your email address.