2020 WORKFORCE DEVELOPMENT SURVEY
Manitoba Customer Contact Association (MCCA) is undertaking a province-wide study to update the Customer Contact Industry Profile. Thank you for taking time to participate in this survey.
The main objectives of this research are to:
- Update key labour force measures on employment, wages and turnover
- Update employer based data on workforce skills required and recruitment challenges
- Benchmark data on contact centre labour force compensation
This survey has been divided into the following sections: Profile, Industry Demographics, Staffing, Recruitment, Education & Experience, Workforce Development, Performance Management, Probation Periods, Compensation, Vacation & Sick Time, Attrition/Turnover and Employee Retention.
You may start this survey and return to complete it at a later time by simply clicking "Next" at the bottom of the page and then clicking "Exit this Survey" at the top right hand side of each section.
Please complete no later than March 1, 2020.
MCCA is committed to protecting your privacy. For full details on MCCA's Privacy Policy visit www.mcca.mb.ca. A copy of the final results will be sent to you upon its completion.
Manitoba Customer Contact Association - more than 20 years of evaluating trends, determining a path to success.
