Guavus Customer Feedback 2020 Survey

Question Title

* 3. Please select Guavus solution/s that you are running in your environment.

LiveOps/Haystack

MRX

Mural

Tethering

Service IQ

Ops IQ

Reflex/RAF

MIQ

Other (Please specify)

Question Title

* 4. How long have you been using Guavus Solutions?

Less than 1 year

1-2 years

2-5 years

5-10 years

More than 10 years

No longer using Guavus Solutions. Please tell us why below.

Question Title

* 5. On a scale from Highly Dissatisfied to Highly Satisfied, please rate the following based on your experience from using Guavus Solutions & Services.

	Highly Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Highly Satisfied	N/A
Overall Quality	Overall Quality Highly Dissatisfied	Overall Quality Somewhat Dissatisfied	Overall Quality Somewhat Satisfied	Overall Quality Satisfied	Overall Quality Highly Satisfied	Overall Quality N/A
Value & Competitiveness	Value & Competitiveness Highly Dissatisfied	Value & Competitiveness Somewhat Dissatisfied	Value & Competitiveness Somewhat Satisfied	Value & Competitiveness Satisfied	Value & Competitiveness Highly Satisfied	Value & Competitiveness N/A
Purchase & Renewal Experience	Purchase & Renewal Experience Highly Dissatisfied	Purchase & Renewal Experience Somewhat Dissatisfied	Purchase & Renewal Experience Somewhat Satisfied	Purchase & Renewal Experience Satisfied	Purchase & Renewal Experience Highly Satisfied	Purchase & Renewal Experience N/A
Installation & Upgrades	Installation & Upgrades Highly Dissatisfied	Installation & Upgrades Somewhat Dissatisfied	Installation & Upgrades Somewhat Satisfied	Installation & Upgrades Satisfied	Installation & Upgrades Highly Satisfied	Installation & Upgrades N/A
Ease of Use	Ease of Use Highly Dissatisfied	Ease of Use Somewhat Dissatisfied	Ease of Use Somewhat Satisfied	Ease of Use Satisfied	Ease of Use Highly Satisfied	Ease of Use N/A
Choice of Features	Choice of Features Highly Dissatisfied	Choice of Features Somewhat Dissatisfied	Choice of Features Somewhat Satisfied	Choice of Features Satisfied	Choice of Features Highly Satisfied	Choice of Features N/A
Managed Services	Managed Services Highly Dissatisfied	Managed Services Somewhat Dissatisfied	Managed Services Somewhat Satisfied	Managed Services Satisfied	Managed Services Highly Satisfied	Managed Services N/A
Support Services	Support Services Highly Dissatisfied	Support Services Somewhat Dissatisfied	Support Services Somewhat Satisfied	Support Services Satisfied	Support Services Highly Satisfied	Support Services N/A
Documentation	Documentation Highly Dissatisfied	Documentation Somewhat Dissatisfied	Documentation Somewhat Satisfied	Documentation Satisfied	Documentation Highly Satisfied	Documentation N/A
Training	Training Highly Dissatisfied	Training Somewhat Dissatisfied	Training Somewhat Satisfied	Training Satisfied	Training Highly Satisfied	Training N/A

Question Title

* 6. What can Guavus change or add to meet your business goals and needs?

Product Features:

Services & Support:

Other:

Question Title

* 7. Please select the job role that best describes what you do, and provide your title in the box below.

Leadership; people management

Platforms, Products, Analytics, Operations

Development, Implementation, Project Management

Support, Delivery

Marketing, Procurement, Finance, Consulting

Please provide your job title here:

Question Title

* 8. Would you like to be invited to the Guavus Customer Advisory Board (quarterly event, where industry experts meet to share market insights and influence strategic decisions)?

Yes, please contact me for this!

No, thank you.

Question Title

* 9. Please provide your valid contact information, that will be used for your gift submission and your invite for Guavus Customer Advisory Board.

Name:

Company:

Email Address:

Guavus Customer Feedback 2020

Question Title

* 1. How likely is it that you would recommend Guavus to a friend or colleague?

Question Title

* 2. What is the primary reason for your score?

Question Title

* 3. Please select Guavus solution/s that you are running in your environment.

Question Title

* 4. How long have you been using Guavus Solutions?

Question Title

* 5. On a scale from Highly Dissatisfied to Highly Satisfied, please rate the following based on your experience from using Guavus Solutions & Services.

Question Title

* 6. What can Guavus change or add to meet your business goals and needs?

Question Title

* 7. Please select the job role that best describes what you do, and provide your title in the box below.

Question Title

* 8. Would you like to be invited to the Guavus Customer Advisory Board (quarterly event, where industry experts meet to share market insights and influence strategic decisions)?

Question Title

* 9. Please provide your valid contact information, that will be used for your gift submission and your invite for Guavus Customer Advisory Board.