Thank you for participating in Commute.org's 2019 Shuttle Rider survey. The survey will take approximately 5 minutes to complete and will be open until April 30, 2019. 

We have added several new questions to this year's survey which will give us important feedback that we can use to improve the shuttle service. Your responses and identity will remain completely confidential.

You can be entered in a drawing to win one of four $25 e-gift cards by entering your email address at the end of the survey.

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* 2. How long have you been riding this shuttle?

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* 3. How many days per week do you usually ride this shuttle?

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* 4. How do you normally get to the shuttle in the morning?

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* 5. What time do you typically board the shuttle in the morning?

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* 6. Please rate the shuttle service in the following areas

  Excellent Very good Good Fair Poor
Driver Courtesy
On-time Performance
Cleanliness of Shuttle
Frequency of Service
Text Alert System

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* 7. How far away from your place of employment (or residence) is your shuttle stop?

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* 8. How far would you be willing to walk if the overall shuttle trip time could be reduced?

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* 9. On days when you don't use the shuttle, how do you typically commute to work?

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* 10. If your regular shuttle gets canceled, how do you typically get to or from work?

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* 11. How do you normally get information about the shuttle (e.g. schedule, stops)?

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* 12. If you have contacted the Commute.org customer support team, how would you rate the service you received

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* 13. Commute.org's website has a tool to map your shuttle in real-time. Do you find it . . .

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* 14. What is the most important thing we could do to improve the shuttle service?

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* 15. Overall, how would you rate the shuttle service?

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* 16. What is your home ZIP code? (enter 5-digit ZIP code; for example, 94080)

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* 17. What is the approximate distance between your home and work? (in miles)

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* 18. If you take the shuttle to or from work, please provide the name of your employer (optional, but very helpful for route planning)

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* 19. Which of the following Commute.org programs and services are you aware of? (Please select all that apply)

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* 20. If you would like to be entered into a raffle drawing for one of four $25 e-gift cards, please enter your email address. The winners will be contacted after the survey closes on 4/30/19. (Optional)

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