Copy of New Kent Parks and Recreation Annual Survey

2019

New Kent Parks and Recreation seeks user feedback regarding programs, parks, facilities and customer service. Survey results may be integrated into Capital Improvement Planning, Program Planning, Maintenance Standards and Customer Service Delivery methods. Please take a few moments to complete this survey - your feedback is important to us. The survey should take approximately 5 - 10 minutes and will be closed on April 30, 2019.

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* 1. Please indicate your age:

13 - 19 years old

20 - 35 years old

36 - 55 years old

56 - 75 years old

75+ years old

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* 2. Please indicate your gender:

Male

Female

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* 3. Please indicate which age groups are in your household (check all that apply):

Preschool (ages 2 - 5)

Youth (ages 6 - 12)

Teens (ages 13 -17)

Young Adults (ages 18 -29)

Adults (ages 30 - 49)

Active Adult (ages 50 - 65)

Senior Adult (ages 65+)

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* 4. How long have you lived in New Kent County?

Less than 3 years

3 to 10 years

11 to 20 years

20+ years

Non Resident

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* 5. In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 00544 or 94305)

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* 6. Have you, or anyone in your household participated in New Kent Parks and Recreation programs in the last year?

Yes

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* 7. How did you find out about New Kent Parks and Recreation Programs (check all that apply):

Parks and Recreation Activity Guide/County Newsletter

County Website

Flyer: School

Quinton Community Center Marquee

TV: Channel 48 Government Channel

Social Media: Facebook

Health Fair/Community Event

Word of Mouth

Other

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* 8. If you, or a member of your household participated in a recreational program, what type of program was it (check all that apply):

Preschool Programs

Before & After School OR Summer Camp

Youth Sports (Soccer, Basketball, NKKIM)

Youth Programs

Adult Programs

Senior Adult Programs

Not applicable

Other (please specify)

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* 9. If you, or a member of your household participated in a recreational program:

	Very good	Good	Poor	Undecided or N/A
Was your overall experience	Was your overall experience Very good	Was your overall experience Good	Was your overall experience Poor	Was your overall experience Undecided or N/A
Was the knowledge of the instructor, coach, and/or staff	Was the knowledge of the instructor, coach, and/or staff Very good	Was the knowledge of the instructor, coach, and/or staff Good	Was the knowledge of the instructor, coach, and/or staff Poor	Was the knowledge of the instructor, coach, and/or staff Undecided or N/A
Was the time and/or day of week	Was the time and/or day of week Very good	Was the time and/or day of week Good	Was the time and/or day of week Poor	Was the time and/or day of week Undecided or N/A
Was the affordability of the program	Was the affordability of the program Very good	Was the affordability of the program Good	Was the affordability of the program Poor	Was the affordability of the program Undecided or N/A

Additional Comments

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* 10. If you utilize the Before and After School Program please rate the following:

	Very good	Good	Poor	N/A or undecided
The location of the program	The location of the program Very good	The location of the program Good	The location of the program Poor	The location of the program N/A or undecided
The cost of the program	The cost of the program Very good	The cost of the program Good	The cost of the program Poor	The cost of the program N/A or undecided
Quality of staff	Quality of staff Very good	Quality of staff Good	Quality of staff Poor	Quality of staff N/A or undecided
Quality of activities offered	Quality of activities offered Very good	Quality of activities offered Good	Quality of activities offered Poor	Quality of activities offered N/A or undecided
Snack offerings	Snack offerings Very good	Snack offerings Good	Snack offerings Poor	Snack offerings N/A or undecided
Issue or conflict resolution	Issue or conflict resolution Very good	Issue or conflict resolution Good	Issue or conflict resolution Poor	Issue or conflict resolution N/A or undecided

Additional Comments

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* 11. If you utilize the Summer Camp Program please rate the following:

	Very good	Good	Poor	N/A or undecided
The location of the program	The location of the program Very good	The location of the program Good	The location of the program Poor	The location of the program N/A or undecided
The cost of the program	The cost of the program Very good	The cost of the program Good	The cost of the program Poor	The cost of the program N/A or undecided
Quality of staff	Quality of staff Very good	Quality of staff Good	Quality of staff Poor	Quality of staff N/A or undecided
Quality of activities offered	Quality of activities offered Very good	Quality of activities offered Good	Quality of activities offered Poor	Quality of activities offered N/A or undecided
Offering of Field Trips	Offering of Field Trips Very good	Offering of Field Trips Good	Offering of Field Trips Poor	Offering of Field Trips N/A or undecided
Swim Days	Swim Days Very good	Swim Days Good	Swim Days Poor	Swim Days N/A or undecided
Issue or conflict resolution	Issue or conflict resolution Very good	Issue or conflict resolution Good	Issue or conflict resolution Poor	Issue or conflict resolution N/A or undecided

Additional Comments

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* 12. Parks and Recreation offers Adult Programs. Please check programs that interest you if applicable.

Open Gym Sports

Sports Tournaments

Art Classes/Instruction

Group Day Trips

Additional Comments

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* 13. Parks and Recreation offers Senior Adult Programs. Please check programs that interest you if applicable.

Lunch Bunch (Meet and Eat)

Covered Dish Lunch

Recreational Bingo

Walking groups in park and/or gym

Lunch and Learns

Bridge or Game Clubs

Day Travel

Social Networking Classes or Technology Classes

Family/Grandchildren Events

Sport Clubs or Open Gyms

Additional Comments

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* 14. If you do not participate in New Kent Parks and Recreation program please indicate the reason(s) why:

Do not know about the programs

Family obligations

Work obligations

Lack of motivation

Transportation

Lack of skill/ability

Fees

Use private facilities

Use other Parks and Recreation localities

The program quality is better elsewhere

The facility quality is better elsewhere

Other

N/A, I participate in NKPR programs

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* 15. Please indicate the Parks and/or Facilities you, or a member of your household have visited:

Quinton Park

Quinton Community Center

Wahrani Nature Trail

Parks and Recreation Gymnasium

Parks and Recreation Classroom

Parks and Recreation Fields (1 - 5 at the Historic School)

Not applicable

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* 16. How would you rate the following at Quinton Park:

	Very good	Good	Poor	Undecided or N/A
Overall Appearance	Overall Appearance Very good	Overall Appearance Good	Overall Appearance Poor	Overall Appearance Undecided or N/A
Overall Cleanliness	Overall Cleanliness Very good	Overall Cleanliness Good	Overall Cleanliness Poor	Overall Cleanliness Undecided or N/A
Bathrooms	Bathrooms Very good	Bathrooms Good	Bathrooms Poor	Bathrooms Undecided or N/A
Walking Trail	Walking Trail Very good	Walking Trail Good	Walking Trail Poor	Walking Trail Undecided or N/A
Field Conditions	Field Conditions Very good	Field Conditions Good	Field Conditions Poor	Field Conditions Undecided or N/A
Overall Safety and Security	Overall Safety and Security Very good	Overall Safety and Security Good	Overall Safety and Security Poor	Overall Safety and Security Undecided or N/A
Playground	Playground Very good	Playground Good	Playground Poor	Playground Undecided or N/A
Accessibility	Accessibility Very good	Accessibility Good	Accessibility Poor	Accessibility Undecided or N/A
Parking	Parking Very good	Parking Good	Parking Poor	Parking Undecided or N/A

Additional Comment

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* 17. How would you rate the following at Quinton Community Center:

	Very good	Good	Poor	Undecided or N/A
Overall appearance	Overall appearance Very good	Overall appearance Good	Overall appearance Poor	Overall appearance Undecided or N/A
Overall cleanliness	Overall cleanliness Very good	Overall cleanliness Good	Overall cleanliness Poor	Overall cleanliness Undecided or N/A
Bathrooms	Bathrooms Very good	Bathrooms Good	Bathrooms Poor	Bathrooms Undecided or N/A
Kitchen	Kitchen Very good	Kitchen Good	Kitchen Poor	Kitchen Undecided or N/A
Community Room/Stage	Community Room/Stage Very good	Community Room/Stage Good	Community Room/Stage Poor	Community Room/Stage Undecided or N/A
Overall safety and security	Overall safety and security Very good	Overall safety and security Good	Overall safety and security Poor	Overall safety and security Undecided or N/A
Accessibility	Accessibility Very good	Accessibility Good	Accessibility Poor	Accessibility Undecided or N/A
Parking	Parking Very good	Parking Good	Parking Poor	Parking Undecided or N/A

Additional Comments

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* 18. How would you rate the following at the Parks and Recreation Gymnasium:

	Very good	Good	Poor	Undecided or N/A
Overall appearance	Overall appearance Very good	Overall appearance Good	Overall appearance Poor	Overall appearance Undecided or N/A
Overall cleanliness	Overall cleanliness Very good	Overall cleanliness Good	Overall cleanliness Poor	Overall cleanliness Undecided or N/A
Overall safety and security	Overall safety and security Very good	Overall safety and security Good	Overall safety and security Poor	Overall safety and security Undecided or N/A
Overall lighting	Overall lighting Very good	Overall lighting Good	Overall lighting Poor	Overall lighting Undecided or N/A
Lobby Bathrooms	Lobby Bathrooms Very good	Lobby Bathrooms Good	Lobby Bathrooms Poor	Lobby Bathrooms Undecided or N/A
Spectator Seating	Spectator Seating Very good	Spectator Seating Good	Spectator Seating Poor	Spectator Seating Undecided or N/A
Equipment (goals, clock, etc)	Equipment (goals, clock, etc) Very good	Equipment (goals, clock, etc) Good	Equipment (goals, clock, etc) Poor	Equipment (goals, clock, etc) Undecided or N/A

Additional comments

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* 19. How would you rate the following at the Parks and Recreation Fields:

	Very good	Good	Poor	Undecided or N/A
Overall appearance	Overall appearance Very good	Overall appearance Good	Overall appearance Poor	Overall appearance Undecided or N/A
Overall cleanliness	Overall cleanliness Very good	Overall cleanliness Good	Overall cleanliness Poor	Overall cleanliness Undecided or N/A
Overall safety and security	Overall safety and security Very good	Overall safety and security Good	Overall safety and security Poor	Overall safety and security Undecided or N/A
Accessibility	Accessibility Very good	Accessibility Good	Accessibility Poor	Accessibility Undecided or N/A
Parking	Parking Very good	Parking Good	Parking Poor	Parking Undecided or N/A
Gymnasium Lobby Bathrooms	Gymnasium Lobby Bathrooms Very good	Gymnasium Lobby Bathrooms Good	Gymnasium Lobby Bathrooms Poor	Gymnasium Lobby Bathrooms Undecided or N/A
Overall playing conditions of fields	Overall playing conditions of fields Very good	Overall playing conditions of fields Good	Overall playing conditions of fields Poor	Overall playing conditions of fields Undecided or N/A

Additional Comments

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* 20. How would you rate the following at Wahrani Nature Trail:

	Very good	Good	Poor	Undecided or N/A
Overall appearance	Overall appearance Very good	Overall appearance Good	Overall appearance Poor	Overall appearance Undecided or N/A
Overall cleanliness	Overall cleanliness Very good	Overall cleanliness Good	Overall cleanliness Poor	Overall cleanliness Undecided or N/A
Overall safety and security	Overall safety and security Very good	Overall safety and security Good	Overall safety and security Poor	Overall safety and security Undecided or N/A
Accessibility	Accessibility Very good	Accessibility Good	Accessibility Poor	Accessibility Undecided or N/A
Parking	Parking Very good	Parking Good	Parking Poor	Parking Undecided or N/A
Trail conditions	Trail conditions Very good	Trail conditions Good	Trail conditions Poor	Trail conditions Undecided or N/A
Pavilion/Playground area	Pavilion/Playground area Very good	Pavilion/Playground area Good	Pavilion/Playground area Poor	Pavilion/Playground area Undecided or N/A

Additional Comments

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* 21. How would you rate the overall customer service of the following:

	Very good	Good	Poor	Undecided or N/A
Before and After School Staff	Before and After School Staff Very good	Before and After School Staff Good	Before and After School Staff Poor	Before and After School Staff Undecided or N/A
Summer Camp Counselors	Summer Camp Counselors Very good	Summer Camp Counselors Good	Summer Camp Counselors Poor	Summer Camp Counselors Undecided or N/A
Gym Supervisors	Gym Supervisors Very good	Gym Supervisors Good	Gym Supervisors Poor	Gym Supervisors Undecided or N/A
Maintenance	Maintenance Very good	Maintenance Good	Maintenance Poor	Maintenance Undecided or N/A
Parks and Recreation Administrative Staff	Parks and Recreation Administrative Staff Very good	Parks and Recreation Administrative Staff Good	Parks and Recreation Administrative Staff Poor	Parks and Recreation Administrative Staff Undecided or N/A

Additional Comments

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* 22. If you email, or call Parks and Recreation staff, did you receive a response in a timely manner?

Yes

Other (please specify)

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* 23. Which of the following do you utilize to make payments (check all that apply):

Online registration

Mail in

Drop Box

Walk in Office

Not Applicable

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* 24. If you use the online registration program (Web Trac), how would you rate the overall online process?

Very Good

Good

Poor

Undecided

I do not use the online system

Additional Comments

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* 25. Parks and Recreation strives to have a quality team. Is there a volunteer or staff member (seasonal, part time, or full time) you would like us to recognize? Please indicate his/her name and a brief explanation of why. If you have additional comments regarding staff performance please provide in the comments section at the end of the survey.

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* 26. New Kent Parks and Recreation seeks to enhance the quality of life in New Kent County by promoting, providing and maintaining a comprehensive system of quality recreational facilities and services. We strive to provide opportunities and recreational facilities which are open and accessible to all citizens in the County regardless of sex, religion, socioeconomic and/or level of physical or mental ability. In supporting that mission, what can Parks and Recreation do to improve upon services? Please feel free to make any additional comments.

Thank you for your time and support of New Kent Parks and Recreation! Please feel free to call us at (804) 966-8502