2019 Utility Customer Service Survey

SECTION 1: UTILITY BILLING PAYMENT OPTIONS

Question Title

* 1. As a customer of City Water and/or Electric, have you registered your account(s) on line?

Yes

No

Question Title

* 2. Have you ever viewed your City Utility account online, or paid a bill online?

Yes

No

Question Title

* 3. Which of the following online Utility services have you used, if any? Please check all that apply.

Reviewed your monthly bills and payment history 24/7

Linked multiple accounts under one profile

Set up Automatic Payments using bank account or credit card

Set up Paperless Billing

Scheduled Future payments using bank account or credit card

Paid by Text

Paid by Phone

None of the above

Question Title

* 4. What additional viewing, payment or other customer service features would you like to see online for your City of Aspen Utility account?

Question Title

* 5. On a scale of 1 to 10, how satisfied are you with the viewing and payment options for your City of Aspen Utility account?