MTC would like your opinion about MTC and telecommunication services available in your area. Please complete this entire survey by September 30th, 2019 and receive a $5 bill credit PLUS a chance to win $100.

Question Title

* 1. Who is your provider for Internet Service?

Question Title

* 2. Who is your provider for Television or Digital Entertainment Service?

Question Title

* 3. If you stream video, what streaming service do you use? (select all that apply)

Question Title

* 4. Have you considered dropping traditional TV and doing 100% Video Streaming?

Question Title

* 5. What devices do you stream video on? (please mark all that apply)

Question Title

* 6. If you do not currently stream video, why is that?

Question Title

* 7. How does your household spend their time on the Internet? (select all that apply)

Question Title

* 8. What speed of Internet do you currently subscribe to?

Question Title

* 9. If you are a MTC Wireless Internet Customer, what speed option would you choose if available?

Question Title

* 10. If you are a MTC Wireless Internet Customer, what monthly rate would you be willing to pay for an Internet speed sufficient for video streaming?

Question Title

* 11. Are there areas of your home you'd like to extend Internet coverage to? (please check all that apply)

Question Title

* 12. Who is your Security, Monitoring or Automation system provider?

Question Title

* 13. If you DO NOT have a security, monitoring or automation system now, why is that?

Question Title

* 14. When considering a security system, which services interest you? (select all that apply)

Question Title

* 15. Which would be an appealing incentive for you to subscribe to MTC's Security & Automation service? (please mark all that apply)

Question Title

* 16. For more information or a free MTC Security & Automation Consultation, please leave your name and number.

Question Title

* 17. Please rate the customer service of MTC in the following areas:

  Excellent Good Fair Poor I have not experienced this customer service
MTC Customer Service by phone
MTC Customer Service in the office
MTC Service Technicians
MTC After Hours Call Support
MTC Overall Customer Service

Question Title

* 18. Please rank your overall satisfaction with MTC for each of the following:

  Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Knowledge & helpfulness of customer service staff
Knowledge & helpfulness of technicians
Amount of time it takes to get problems resolved
Availability of the services I want
Up-to-date technology
Quality products & services
The value I get for the price I pay
Overall satisfaction with MTC

Question Title

* 19. Please rate your satisfaction with each of your MTC services. Please only provide a rating for current MTC services.

  Very Satisfied Satisfied Dissatisfied Very Dissatisfied I do not have this service
Internet
Advanced Digital TV
Security & Automation

Question Title

* 20. If you answered "Poor, Dissatisfied or Very Dissatisfied," on any of the above questions, please be more specific about your experience or issue.

Question Title

* 21. What is the most important quality to you in a telecommunications provider?

Question Title

* 22. Are you a residential or business customer?

Question Title

* 23. RESIDENTIAL ONLY: Please indicate the appropriate number for the following in your household:

  Zero One Two Three Four Five or More
# of people
# of television sets
# of computers or tablets
# of online gaming systems

Question Title

* 24. BUSINESS ONLY: Please indicate the appropriate number for the following:

  Less than 4 5-14 15-24 25-49 More than 50
# of employees
# of phone lines
# of computers

Question Title

* 25. For classification purposes only, which age group are you in?

Question Title

* 26. For classification purposes only, which town do you live in or closest to?

Question Title

* 27. Is there anything else you would like to share with MTC? Please write any comments, questions or suggestions in the box provided below.

Question Title

* 28. To receive a $5 bill credit and be entered into a drawing for $100, please provide your name and email address.

Thank you for taking the time to complete the 2019 MTC Customer Satisfaction Survey.

T