Group Survey

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* 1. Based on your interactions with Delta Dental, which of the following best describes your experience in the following areas:

  Exceptional Service Better than expected What I expected Less than expected Did not meet any expectations N/A
Responsiveness of your account team
Our ability to resolve issues to your satisfaction
Ease of use of the interactive voice response (IVR) system for basic questions
Clarity and accuracy of billing statements
Responsiveness and accuracy regarding any billing issues
Responsiveness and accuracy regarding eligibility changes
Ease of e-billing process
Benefit Manager Toolkit (BMT) ease of use
Your overall experience with Delta Dental of Tennessee

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* 2. Would you recommend Delta Dental to a colleague?

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* 3. Why or why not?

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* 4. Please feel free to share any comments or suggestions regarding how we can better serve you.  (If you would like a response, please include contact information.)

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