Property Owner & Manager Survey April 2019

Thank you for taking the time to complete this brief survey.

Question Title

* 1. How did you last contact the HCV Program?

Phone

Email

In-person (visit)

US Mail

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* 2. How satisfied were you with the HCV staff who assisted you in the following areas?

	Not satisfied	Somewhat satisfied	Satisfied	Extremely satisfied
Promptness	Promptness Not satisfied	Promptness Somewhat satisfied	Promptness Satisfied	Promptness Extremely satisfied
Courteous	Courteous Not satisfied	Courteous Somewhat satisfied	Courteous Satisfied	Courteous Extremely satisfied
Helpful	Helpful Not satisfied	Helpful Somewhat satisfied	Helpful Satisfied	Helpful Extremely satisfied
Knowledgeable	Knowledgeable Not satisfied	Knowledgeable Somewhat satisfied	Knowledgeable Satisfied	Knowledgeable Extremely satisfied
Efficient	Efficient Not satisfied	Efficient Somewhat satisfied	Efficient Satisfied	Efficient Extremely satisfied
Understood my needs	Understood my needs Not satisfied	Understood my needs Somewhat satisfied	Understood my needs Satisfied	Understood my needs Extremely satisfied

Question Title

* 3. Please rate the Housing Choice Voucher Program from 1 to 5 in the following areas, with one (1) being poor and five (5) excellent?

	Poor	Below Average	Average	Above Average	Excellent	N/A
Courteousness of staff	Courteousness of staff Poor	Courteousness of staff Below Average	Courteousness of staff Average	Courteousness of staff Above Average	Courteousness of staff Excellent	Courteousness of staff N/A
Timeliness of processing paperwork	Timeliness of processing paperwork Poor	Timeliness of processing paperwork Below Average	Timeliness of processing paperwork Average	Timeliness of processing paperwork Above Average	Timeliness of processing paperwork Excellent	Timeliness of processing paperwork N/A
Timely response to telephone calls	Timely response to telephone calls Poor	Timely response to telephone calls Below Average	Timely response to telephone calls Average	Timely response to telephone calls Above Average	Timely response to telephone calls Excellent	Timely response to telephone calls N/A
Timely response to emails	Timely response to emails Poor	Timely response to emails Below Average	Timely response to emails Average	Timely response to emails Above Average	Timely response to emails Excellent	Timely response to emails N/A
Explanation of HUD and housing agency rules	Explanation of HUD and housing agency rules Poor	Explanation of HUD and housing agency rules Below Average	Explanation of HUD and housing agency rules Average	Explanation of HUD and housing agency rules Above Average	Explanation of HUD and housing agency rules Excellent	Explanation of HUD and housing agency rules N/A
Timeliness of HAP payments	Timeliness of HAP payments Poor	Timeliness of HAP payments Below Average	Timeliness of HAP payments Average	Timeliness of HAP payments Above Average	Timeliness of HAP payments Excellent	Timeliness of HAP payments N/A
Quality and consistency of housing quality inspections	Quality and consistency of housing quality inspections Poor	Quality and consistency of housing quality inspections Below Average	Quality and consistency of housing quality inspections Average	Quality and consistency of housing quality inspections Above Average	Quality and consistency of housing quality inspections Excellent	Quality and consistency of housing quality inspections N/A
Willingness to answer questions	Willingness to answer questions Poor	Willingness to answer questions Below Average	Willingness to answer questions Average	Willingness to answer questions Above Average	Willingness to answer questions Excellent	Willingness to answer questions N/A

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* 4. What improvements would you like to suggest for HCV Program Services?

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* 5. Have you attended any of the free training opportunities or events in the past year? Please select all that apply.

	Yes	No
CMHA U classes on Fair Housing, Winning at Inspections, Crime Prevention	CMHA U classes on Fair Housing, Winning at Inspections, Crime Prevention Yes	CMHA U classes on Fair Housing, Winning at Inspections, Crime Prevention No
Legal Responsibilities Lunch & Learn	Legal Responsibilities Lunch & Learn Yes	Legal Responsibilities Lunch & Learn No
Real Estate Investment Seminar	Real Estate Investment Seminar Yes	Real Estate Investment Seminar No
A Cookie & A Chat	A Cookie & A Chat Yes	A Cookie & A Chat No
Property Owner Appreciation Banquet	Property Owner Appreciation Banquet Yes	Property Owner Appreciation Banquet No

Please provide suggestions on property management related training you would like to see CMHA provide.

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* 6. How many units do you have on the HCV Program?

1-5 Units

6-10 Units

11-20 Units

21 or More Units

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* 7. How long have you participated in the HCV Program?

Less Than a Year

1 to 5 Years

6 to 10 Years

10 or More Years