LG&E Co. Credit Union Annual Survey

How long have you been a member of LG&E Co. Credit Union (in years)?

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* 1. How long have you been a member of LG&E Co. Credit Union (in years)?

How many of your relatives have accounts with the Credit Union?

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* 2. How many of your relatives have accounts with the Credit Union?

How many of these services do you utilize at the Credit Union (check all that apply)?

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* 3. How many of these services do you utilize at the Credit Union (check all that apply)?

What do you use the Credit Union's website for? (check all that apply)

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* 4. What do you use the Credit Union's website for? (check all that apply)

Within the past 30 days, how many times have you utilized the Credit Union's home banking (online) site?

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* 5. Within the past 30 days, how many times have you utilized the Credit Union's home banking (online) site?

Are you aware of the LG&E Co. Credit Union's Mobile App?

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* 6. Are you aware of the LG&E Co. Credit Union's Mobile App?

Within the past 30 days, how many times have you visited one of the Credit Union's branch locations?

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* 7. Within the past 30 days, how many times have you visited one of the Credit Union's branch locations?

What is your preferred method of accessing LG&E Co. Credit Union services?

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* 8. What is your preferred method of accessing LG&E Co. Credit Union services?

Within the past 30 days, how many times have you used an LG&E Co. Credit Union ATM?

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* 9. Within the past 30 days, how many times have you used an LG&E Co. Credit Union ATM?

Please check the following service factors representing how your transaction was handled at your last visit.

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* 10. Please check the following service factors representing how your transaction was handled at your last visit.

  Not Satisfied at All Fully Satisfied
Accurately
Timely
Cordially
Knowledge Level of Employee
Please identify any products or services you would like the Credit Union to offer that are not currently available, if any.

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* 12. Please identify any products or services you would like the Credit Union to offer that are not currently available, if any.

Additional comments:

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* 13. Additional comments:

Please enter your information to be entered in a drawing for one of ten $25 Visa Gift Cards. Thank you for taking your time to complete this survey!

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* 14. Please enter your information to be entered in a drawing for one of ten $25 Visa Gift Cards. Thank you for taking your time to complete this survey!

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