Exit this survey 2018 Member Service Survey LG&E Co. Credit Union Annual Survey Question Title * 1. How long have you been a member of LG&E Co. Credit Union (in years)? <1-2 3-5 6-10 11-20 >20 Question Title * 2. How many of your relatives have accounts with the Credit Union? 0 1-2 3-6 7-10 more than 10 Do Not Know Question Title * 3. How many of these services do you utilize at the Credit Union (check all that apply)? Savings Account Checking Account Certificates of Deposit (CD) and / or IRA Auto Loans Personal Loans Visa Credit Card Home Equity / Mortgage Loan Debit Card Mastercard Christmas/Vacation Club ATM at Broadway Office Complex (BOC) ATM at Auburndale (AOC) ATM at LG&E Building ATM at East Operations Center (EOC) eStatements Mobile Banking Homebanking None of the Above Question Title * 4. What do you use the Credit Union's website for? (check all that apply) Home Banking Obtain eStatement Access to Visa Account Check on Current Rates Invest in America Program Discounts Information on Special Events or Programs Other (please specify) Question Title * 5. Within the past 30 days, how many times have you utilized the Credit Union's home banking (online) site? 0 1-2 3-6 7-10 more than 10 Question Title * 6. Are you aware of the LG&E Co. Credit Union's Mobile App? Yes, I am aware and I have downloaded the app Yes, I am aware and I have not downloaded the app No, I am not aware of the app Question Title * 7. Within the past 30 days, how many times have you visited one of the Credit Union's branch locations? 0 1-2 3-6 7-10 more than 10 Question Title * 8. What is your preferred method of accessing LG&E Co. Credit Union services? 820 W Broadway (BOC) 220 W Main (LG&E Building) Online/Mobile App Telephone Question Title * 9. Within the past 30 days, how many times have you used an LG&E Co. Credit Union ATM? 0 1-2 3-6 7-10 more than 10 Question Title * 10. Please check the following service factors representing how your transaction was handled at your last visit. Not Satisfied at All Fully Satisfied Accurately Accurately Not Satisfied at All Accurately Accurately Accurately Accurately Fully Satisfied Timely Timely Not Satisfied at All Timely Timely Timely Timely Fully Satisfied Cordially Cordially Not Satisfied at All Cordially Cordially Cordially Cordially Fully Satisfied Knowledge Level of Employee Knowledge Level of Employee Not Satisfied at All Knowledge Level of Employee Knowledge Level of Employee Knowledge Level of Employee Knowledge Level of Employee Fully Satisfied Question Title * 11. Overall, how satisfied are you with the service at your Credit Union? Extremely Satisfied Very Satisfied Somewhat Satisfied Not Very Satisfied Not At All Satisfied Question Title * 12. Please identify any products or services you would like the Credit Union to offer that are not currently available, if any. Question Title * 13. Additional comments: Question Title * 14. Please enter your information to be entered in a drawing for one of ten $25 Visa Gift Cards. Thank you for taking your time to complete this survey! Name: Phone Number: Done